PhilNYC;169806 Wrote: > Well said, totoro. Their deceptive web page should make anyone hesitant > to buy their product. Their treatment of returns is the nail in the > coffin for me. > There are 3 people on audiogon complaining they haven't received their > refunds............that's enough to make me worry that this is a > pattern, not an exception.
Well, there are two things to consider here: 1 - I've never been of the impression that audio people are any good at writing things like marketing copy or promotional material. 2 - Bel Canto just started selling direct a few months ago, and the slow response to requests for refunds might simply be the result of their adjusting from being a manufacturer to being a manufacturer-retailer. These aren't meant to justify the behaviour at all, but simply a possible explanation of why things are happening the way they are. As I said above, I've found Bel Canto extremely good to work with in a manufacturer-dealer relationship...I'd be surprised if they were intentionally misleading people or being dishonest with customers... Fair enough, Phil, that's a good point. I would be open to Bel Canto if they changed their web page, refunded the restock to those that felt and put some kind of explanation on the web page apologizing for any misunderstanding of their policy. I think ant PR guy would adise them to do this anyway. The OP's post was also on Sterophile so BC is getting some bad press from the very people it's targeting for direct, online sales. eg. online savy people who read audiophile forums :-) -- tomjtx ------------------------------------------------------------------------ tomjtx's Profile: http://forums.slimdevices.com/member.php?userid=7449 View this thread: http://forums.slimdevices.com/showthread.php?t=31562 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/audiophiles
