I know I'm pretty late to this party, but I did read through the thread.
I will offer the following as a customer of both Bel Canto and Slim
Devices. 

1. I have a Bel Canto S300 amp that I bought online earlier this
summer. I love it - it is a great buy and a keeper. However, I did not
try to return it after evaluation. 

2. That said, I consider their large print "No Risk Purchase Plan"
wording on their web site to be misleading. Sure, one ought to read the
fine print in any deal, but it shouldn't directly contradict the large
print. This one does. I do not think it is an intentional effort to
mislead, but it should certainly be corrected. As someone else pointed
out, "no risk" is a sales situation only refers to financial risk. To
evaluate and return their product involves a permanent loss of part of
the purchase price. When a headline shouts "no risk" the fine print
should back up that statement. Bel Canto should recognize that, fix
either the headline or their policy, and move on.

I've been an SB3 user for some time (and a SliMP3 prior) and am
currently evaluating a Transporter (it just arrived yesterday.) Right
now I have no clue if it is a keeper - it is a clear improvement over
the SB3 but it's going to be a tough decision since I don't know if I'm
hearing $1,700 worth of "better" yet. Who knows, maybe I'll get to test
Slim Device's return policy.


-- 
mlsstl
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