Ivan, I'm sorry we have not been able to provide a solution for you yet.
I don't personally do tech support by private email, but I do comment on the forums where I think I might be of assistance. Our support team can give you one-on-one assistance, either by phone or email. While I do know a lot about our products, they are often better at diagnosing this kind of problem, because they deal with them more often. However, in order for them to help you, you need to be patient and be prepared to work through the troubleshooting process. The information that you have provided so far has been kind of vague and contradictory. I understand that it is an intermittent issue and that makes it hard to pin down the behavior, but since we haven't yet identified the problem we will need your help. We have to get firm answers to the kind of questions I was asking earlier, such as: 1) Does it happen at the same point in the track every time? The reason when need to know this is to determine whether the problem is due to the Squeezebox being unable to decode a specific portion of the file (as opposed to an intermittent failure). At first you said it was at the same point in the file every time, but then you said you suspected some RF or noise phenomenon, which would be inconsistent with that. 2) Does this happen with all file formats, or just one? This would help identify whether it is a software or hardware issue, and may also help us understand if it's a problem specific to some of the files you are playing. 3) Does it happen on Squeezenetwork as well as Slimserver? This helps identify whether there is something funny going on at your server. 4) Does it happen on both wired and wireless? I didn't ask this earlier because your description was not consistent with buffer underrun behavior. However, in light of all the confusion it would be a very good thing to test. 5) Does it happen with all the outputs? If the problem happens on a digital output but not the RCAs then that rules out software issue and point to a problem with player, the cabling, or the receiver. 6) does it happen with different amp/speakers. At first it stopped happening when you changed amplifiers, but now it is persistent across several players. This really needs to be tested more carefully. If you can answer any of the above with certainty then there will be other questions we can ask to narrow it down further. I'm confident that we can solve this problem for you. One more thing: if the behavior is not consistent enough to be able to answer any of the questions above, one thing that could be helpful is if you can make a good quality recording of the sound - perhaps your laptop has line in that can do it. There are a lot of issues that we can diagnose by ear. Sean -- seanadams ------------------------------------------------------------------------ seanadams's Profile: http://forums.slimdevices.com/member.php?userid=3 View this thread: http://forums.slimdevices.com/showthread.php?t=36764 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/audiophiles
