After taking delivery of a faulty Transporter (badly distorted analog output), Im finding trying to get a replacement a highly frustrating experience.
The retailer from whom I bought the unit, having no more stock themselves, decided that the fastest route would be to organise a straight swap via the Logitech European customer services. Unfortunately wrong! After several days I was contacted by Logitech with the following request. I was to send them proof of purchase in the form of the original receipt (copies or pdfs unacceptable). I was then to organise collection and shipping of the unit from the UK to Switzerland (which they would pay for). The unit would then be tested and at their discretion they would either repair or replace it. By their own admission this process was going to take at least 2-3 weeks. Sorry, but Im not prepared to jump through these hoops and I want a new unit. The retailer (who are doing their best and with whom I have no complaints) are now trying to get hold of another Transporter in order to organise a simultaneous collection/delivery. However, since the distribution of Transporters to the UK can best be described as eccentric (considered choice of words here), I feel that nothing is going to happen quickly. I hope my experience isn't typical. MS -- MadScientist ------------------------------------------------------------------------ MadScientist's Profile: http://forums.slimdevices.com/member.php?userid=5827 View this thread: http://forums.slimdevices.com/showthread.php?t=63123
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