MadScientist;421475 Wrote: > After taking delivery of a faulty Transporter (badly distorted analog > output), Im finding trying to get a replacement a highly frustrating > experience. > > The retailer from whom I bought the unit, having no more stock > themselves, decided that the fastest route would be to organise a > straight swap via the Logitech European customer services. > Unfortunately wrong! After several days I was contacted by Logitech > with the following request. I was to send them proof of purchase in the > form of the original receipt (copies or pdfs unacceptable). I was then > to organise collection and shipping of the unit from the UK to > Switzerland (which they would pay for). The unit would then be tested > and at their discretion they would either repair or replace it. By > their own admission this process was going to take at least 2-3 weeks. > > Sorry, but Im not prepared to jump through these hoops and I want a > new unit. The retailer (who are doing their best and with whom I have > no complaints) are now trying to get hold of another Transporter in > order to organise a simultaneous collection/delivery. However, since > the distribution of Transporters to the UK can best be described as > eccentric (considered choice of words here), I feel that nothing is > going to happen quickly. > > I hope my experience isn't typical. > > MS
Sale of Goods Act - retailer must replace or refund. Get a refund (as they can't replace). Got to be cruel to be kind. -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal... SB3 (wired) - TACT 2.2X (Linear PSU) + Good Vibrations S/W - MF Triplethreat(Audiocom full mods) - Linn 5103 - Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Townsend Supertweeters, Blue Jeans Digital,Kimber Speaker & Chord Interconnect cables Outdoors: Boom ------------------------------------------------------------------------ Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=63123
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