Well, I finally got a functioning Transporter and it performing really well. The analogue output into my headphone amp is the biggest improvement over my SB3.
MadScientist;421475 Wrote: > > The retailer (who are doing their best and with whom I have no > complaints) are now trying to get hold of another Transporter in order > to organise a simultaneous collection/delivery. > > MS I take that back! My retailer (Ripcaster.co.uk) were a major part of the problem. After I reported the fault with my unit, they insisted that they had no more Transporters in stock and the fastest route would be a swap via Logitech European Customer services. When this was clearly was not going to be a speedy option, I asked Ripcaster to take responsibility and send me a replacement unit when new stock arrived. They agreed and asked me to hang to the defective unit so they could do a swap in one delivery. At least a week went by nothing. I phoned Ripcaster and was informed they were still awaiting stock. Their web site showed in stock and I began to suspect I was being stonewalled. The following day, I emailed a sales enquiry under a different name. I got a rapid reply Yes, we have black Transporters in stock. A few minutes later I phoned Ripcaster and asked if they were able to sort my problem. Sorry, no Transporters in stock yet were chasing the distributer and will let you know. I immediately cancelled my order and asked them to collect the defective unit which they agreed to do. About 30 min later I got an email : The new stock weve been waiting for is arriving shortly and we can now do the exchange. Draw you owns conclusions from that! What a way to treat a customer who has spent >£1000 on a product. In their favour, I will say that Ripcaster, when forced into a course of action, act very efficiently. However, Im singularly unimpressed with their after sales service. MS -- MadScientist ------------------------------------------------------------------------ MadScientist's Profile: http://forums.slimdevices.com/member.php?userid=5827 View this thread: http://forums.slimdevices.com/showthread.php?t=63123
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