If I were the vendor I'd do one of two things: 1. Refund customer, let customer keep item. Shipping such a small value item overseas 2 times is crazy.
2. Refund customer, have customer hold onto item, wait for another US sale, have customer ship item direct to new US sale/customer. Vendor could do a simple online USPS ship label, email to customer ship label and new Packing Slip, USPS can pick up at residence for domestic shipment (no customs docs or signatures needed). We offer #2 for our customers if they want to return an item they did not need (but not our mistake). We give them a choice to pay shipping both ways plus a 20% restock fee, or option #2. They almost always choose #2. Granted these are domestic US only, commercial items (not consumer electronics), and we use UPS. If it was our fault we simply issue a UPS return label, then correct invoice accordingly. ------------------------------------------------------------------------ toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=106459 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/audiophiles
