toby10 wrote: > If I were the vendor I'd do one of two things: > > 1. Refund customer, let customer keep item. Shipping such a small > value item overseas 2 times is crazy. > > 2. Refund customer, have customer hold onto item, wait for another US > sale, have customer ship item direct to new US sale/customer. Vendor > could do a simple online USPS ship label, email to customer ship label > and new Packing Slip, USPS can pick up at residence for domestic > shipment (no customs docs or signatures needed). > > We offer #2 for our customers if they want to return an item they did > not need (but not our mistake). We give them a choice to pay shipping > both ways plus a 20% restock fee, or option #2. They almost always > choose #2. Granted these are domestic US only, commercial items (not > consumer electronics), and we use UPS. > > If it was our fault we simply issue a UPS return label, then correct > invoice accordingly.
Finally a voice of reason. YES this is EXACTLY what should have happened. ------------------------------------------------------------------------ edwardthern's Profile: http://forums.slimdevices.com/member.php?userid=66099 View this thread: http://forums.slimdevices.com/showthread.php?t=106459 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/audiophiles
