On 28/09/17 19:04, Nathan Brookfield wrote:
I assume you were trying to say 'uncontended' and if so, it's not a
case of contention by the sound of it, more utilization.
Urgh spell check caught me there.
The traps of using the word 'Unlimited', if the customer is of
appropriate size for the TIO you would very much lose in a dispute by
saying they're overusing the service pretty much regardless of what
'Fair Use' policy was in place.
Wouldn't it also depend on the CIS/Fair Use/T&C's presented to customer?
I suppose in my definition it would have to be advertised as 'up-to'
20mbit to get around that side of things.
Kindest Regards,
Nathan Brookfield (VK2NAB)
Chief Executive Officer
Simtronic Technologies Pty Ltd
*Local:* (02) 4749 4949 *|* *Fax:* (02) 4749 4950 *|* *Direct:* (02)
4749 4951
*Web*: http://www.simtronic.com.au <http://www.simtronic.com.au/> *|*
*E-mail*: [email protected]
<mailto:[email protected]>
------------------------------------------------------------------------
*From:* AusNOG <[email protected]> on behalf of Joseph
Goldman <[email protected]>
*Sent:* Thursday, 28 September 2017 6:55 PM
*To:* [email protected]
*Subject:* Re: [AusNOG] Business customer smashing their "unlimited"
MBE 20/20Mbps internet service
It's a fine line though depending on how it was sold to the customer -
as if you wanted uncontested business grade bandwidth, you'd be paying
per mbit and being charged for the L2, L3 and markup components in one
price.
This could be the gateway into the customer in explaining their use
case calls for uncontested bandwidth - here is the price for that,
what they were sold is (assuming) not uncontested and if they aren't
willing to play ball you could let it congest and perhaps slow down in
those peak times.
But ultimately, if you can't sustain a connection then you can't
sustain it. Unless they can hold YOU to the contract for whatever
reason, then give them 30 days notice that the price is going to
change to $x, or they can cancel if they wish to. This works better if
they don't have (m)any other profit making services with you.
There is a general understanding for uncontested connections in the IT
world that it wont be used 100% 24/7 (It's how the TPG/Vocus 400mbits
would be assumed and I bet if you did 100% utilise them 24/7 you'd
likely get a call).
It will ebb and flow and the max data rate is mostly for peak and
burst rates not for full time sustained rates. Sure the customer
wouldn't know this unless they have a knowledgeable IT department but
thats where the discussion above comes in.
On 28/09/17 17:01, simon thomason wrote:
Hi All,
Sitting on the customer side of the fence I would be none to happy if
I was told that my unlimited services was not unlimited.
Personally I would ask you to show me which part of the contract you
have issue with.
20M/s unlimited means I can use 20M/s day and night to my hearts
content as I have paid for it.
Simon T.
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