Hi All, This sounds like a chat with the client may de-escalate this before it begins. All technical issues aside they may not even know they're using the data. We had a client who's gmail on MacMail account was flooding the network and apart from 'slow internet' they didn't have a clue.
Kind Regards, Gavin ᐧ *Gavin Peters* [image: https://docs.google.com/a/serverfree.com.au/uc?id=0B2rc0MocfZHPeDBnbUo5S3g1UUU&export=download] p| 1300 720 790 e| [email protected] On 28 September 2017 at 14:19, Nathan Brookfield < [email protected]> wrote: > James, > > I agree with all of the other comments, especially David’s. If you sell a > Midband Ethernet at 20/20 which is ‘Unlimited’ or ‘Flatrate’ you should > expect that the client may either use almost no traffic or could flog the > service. > > It’s the risk you take but fair use on an unlimited Ethernet tail isn’t > something any customer should be having to deal with. > > Nathan Brookfield > Chief Executive Officer > > Simtronic Technologies Pty Ltd > http://www.simtronic.com.au > > On 28 Sep 2017, at 14:16, David Hughes <[email protected]> wrote: > > > Can’t say I’ve ever heard the words “fair use” and “business grade” being > applied to the same service before. If you’re selling it as an open 20meg > pipe then that’s what I’d expect to be getting if I was the client. > > > > David > … > > > On 28 Sep 2017, at 1:20 pm, James Cunningham <[email protected]> wrote: > > > Hello Ausnog, > > > We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE > e-line service for, and we have given them the service with Unlimited > Internet data - but subject to fair use. > > > The customer is smashing the service, 100% of the time, running it at at > the full 19-20Mbps, 24/7, every single day, including weekends. This is > resulting in 5-6TB of internet data that they are transferring through us, > and our IP transit upstream, which is obviously costing us a fair chunk in > IP transit costs. > > > We haven't said anything to the customer, but I'm curious to see what > other people would consider "fair use" of an business grade, unlimited > Internet service. > > > We already peer with Megaport and IX-Australia so we try to minimise our > IP transit costs as much as possible, but this traffic is going directly > Telstra, and we are loosing out on this particular customer. Do we just > suck it up, or would you increase the customers monthly fee, throttle them, > etc? > > > Thoughts here would be appreciated. > > > Thanks > > > James > > _______________________________________________ > > AusNOG mailing list > > [email protected] > > http://lists.ausnog.net/mailman/listinfo/ausnog > > > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog > >
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