It's an IPLine though so it's using AAPT's bandwidth for the Transit, if they don't mention it then you're sweet and if they do, well you'd want to hope your T&C's match AAPT's haha.
PS if anyone is getting close to 400Mbps on a Fibre400 then you're doing bloody well! ________________________________ From: AusNOG <[email protected]> on behalf of James Cunningham <[email protected]> Sent: Thursday, 28 September 2017 8:14 PM To: David Hughes; [email protected] Subject: Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service >> Can’t say I’ve ever heard the words “fair use” and “business grade” being >> applied to the same service before Straight from AAPT frontier when ordering a Fibre400 Layer3 Internet service: [Inline image 1] Customer says their usage is to be expected, they are replicating to an overseas data centre - oh well. Looks like we just suck it up... James On Thu, Sep 28, 2017 at 2:15 PM, David Hughes <[email protected]<mailto:[email protected]>> wrote: Can’t say I’ve ever heard the words “fair use” and “business grade” being applied to the same service before. If you’re selling it as an open 20meg pipe then that’s what I’d expect to be getting if I was the client. David … > On 28 Sep 2017, at 1:20 pm, James Cunningham > <[email protected]<mailto:[email protected]>> wrote: > > Hello Ausnog, > > We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE e-line > service for, and we have given them the service with Unlimited Internet data > - but subject to fair use. > > The customer is smashing the service, 100% of the time, running it at at the > full 19-20Mbps, 24/7, every single day, including weekends. This is resulting > in 5-6TB of internet data that they are transferring through us, and our IP > transit upstream, which is obviously costing us a fair chunk in IP transit > costs. > > We haven't said anything to the customer, but I'm curious to see what other > people would consider "fair use" of an business grade, unlimited Internet > service. > > We already peer with Megaport and IX-Australia so we try to minimise our IP > transit costs as much as possible, but this traffic is going directly > Telstra, and we are loosing out on this particular customer. Do we just suck > it up, or would you increase the customers monthly fee, throttle them, etc? > > Thoughts here would be appreciated. > > Thanks > > James > _______________________________________________ > AusNOG mailing list > [email protected]<mailto:[email protected]> > http://lists.ausnog.net/mailman/listinfo/ausnog
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