The NBN roadmap shows "Advanced OAM" due for 2019. It's hard to say if it would be any help in identifying congestion culprits, but if implemented it is a step in the direction of transparency.
John On 29 September 2017 at 11:19, Ross Wheeler <[email protected]> wrote: > > Really just putting this "out there" for ideas, thoughts, directions... > > There is signigicant and growing unrest in the community over the nbn - > what it's costing, what it's delivering, etc. > > In some areas I'm sure it's doing an adequate job. > In other areas, and to some customers, it isn't. > > I cite by way of example, an individual consumer whos only option was nbn > fixed wireless. The fastest service available to them from any vendor was > listed as 50/20. (Well, "up to" in small print of course) > > The delivered service - which has been tested with now 4 completely > different and unrelated RSPs - has been entirely unacceptable, with peak > speeds (2-3am) reaching a blistering 25Mbps down and 10Mbps up (50%), while > peak-use-time (pretty much 3pm to 11pm) that drops to as low as 1.2Mbps > down and about 2Mbps up. > > This isn't uncommon from what I'm hearing. > > The thing that really gets under my skin is that virtually all the public > reporting on this blames the RSP for under-provisioning CVC. The nbn > themselves of course can't be reached directly by end-users, and widely, > loudly and constantly blame RSPs. I have sufficient evidence from different > suppliers to prove that in some cases this simply is not the case, and it's > in fact congestion between the POI and the customer (I'm talking here > specifically with reference to fixed-wireless, but the same problems may > exist with other technologies). > > Through their ongoing "mis-information" campaign, the end users are > getting shafted. Many carriers/RSPs are probably happy to maintain the > current situation because they blame nbn, nbn blame the RSP, and nobody can > prove how much blame resides with either, and eventually just give up. > > Complaints to the TIO cost us, as an industry. WE have to wear the costs, > even when it is outside our control. Where WE buy more capacity in an > attempt to alleviate the congestion, in many cases it does nothing to > address the problem (because it wasn't our CVC in the first place) so we're > getting ripped off by nbn just as the customer is. > > The ACCC seem to be doing nothing of any substance. Oh, sure, they're > going to fund some end-user speed-monitoring devices, but it still doesn't > necessarily show where the problem is. Sure, they're telling RSPs to > advertise realistic "peak use" speeds rather than headline "up to" speeds, > but we're still not addressing the root of the problem. > > Is there any interest, cohesive push, group or collective with any desire > to bring pressure to bear to increase transparency and actually get the > steaming pile of sh!t that is the current nbn (company, staff, > infrastructure, policy, etc, etc) to a position that is actually what was > intended? > > I believe it will require political directives. As it stands, there is no > desire or incentive for nbn to change the way it is, and lots of reasons > for them to want to continue with the secret, hidden, non-disclosure, > maximm profit for minimum effort policies they've had for ages. > > We - as industry players and Australian citizens both - deserve better, > but I don't see it happening unless enough of us make a noise about it. > > (Or should I just resign myself to a world where jamtins and string are > the peak of technical innovation?) > > R. > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog >
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