The customer is a large corporate James who has connections at a lot of sites, their usage is low and spend is high, I don't think that was the reason TBH, I think the ACCC forced Telstra and the other big boys to do this due to all the issues around speed delivery lately.
Regards Paul -----Original Message----- From: James Hodgkinson [mailto:[email protected]] Sent: Friday, 22 December 2017 10:49 AM To: [email protected]; [email protected]; AusNOG Subject: Re: [AusNOG] NBN/ACMA fines etc If the customer got an email like that, I'd wager it's Telstra trying to "fire the customer" ... sometimes it's worth losing a small profit to avoid large support costs ;) James On Fri, 22 Dec 2017, at 09:47, [email protected] wrote: > Jeeze Mike, next thing you will want Toll road owners to reduce the > toll if your trip times don't meet an SLA, something else that will > never ever happen. > > NBN is exempt from everything, they are government owned, it's just > Telstra V2 isn't it ? > > We had a customer the other day who was sent an email from Telstra > saying that they could cancel their contract and get a refund because > their 100/40 NBN FTTN service could only operate at 94.939Mbit/s down > and 42.478Mbit/s up. > What is the world coming to where you can't even accept there is a 5% > overhead on an Internet connection and have to let customers out of > their contract because of it and offer refunds, the refund was $0.91 > btw.....laughable. > > Seriously..... > > Merry Christmas and Happy New Year to all BTW > > Regards > Paul > > -----Original Message----- > From: AusNOG [mailto:[email protected]] On Behalf Of > [email protected] > Sent: Friday, 22 December 2017 10:36 AM > To: AusNOG > Subject: [AusNOG] NBN/ACMA fines etc > > Here's an idea, > > Why doesn't the ACMA require NBN to provide a service status page that > an NBN user can key their address into and it shows :- > > a) if the user's CVC has suffered congestion in the past 24 hours; and > > b) if NBN network congestion has impacted the user's service in the > last > 24 hours? > > This would clarify for users and us whether a problem arises from NBN > congestion, upstreams purchasing insufficient CVC or access/CPE issues. > > Of course another question then arises, is NBN even subject to the > ACMA or is it exempt in the same way it is exempt from TIO? > > Regards > > Michael > Australia On Line. > > > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
