Good morning peoples, Hoping someone can point me in the right direction.
I'm looking for a company to take on our level 1 support, after hours. 10pm - 8am AEST 7 days a week, including public holidays. Would prefer a local Australian company, but will consider International too. Require a team of sorts, that handles other companies too as it's not financially viable to have a team dedicated to us as the volume of calls is bugger all. We'll just redirect the 1300 number to you during those times, a simple greeting, take down notes and urgency, check the on-call calendar and call the Engineer to action. Basically, I need you to wake up the Engineer on call :) The requirement is quite minimal technical wise, as pretty much any calls that come through during that time will most likely require escalation or they are spam. Please respond off-list. Thanks for reading, have a great week everyone! Kind Regards, Ross.
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