Thank you to everyone who responded. We'll start our investigations. Have a good evening everyone!
Kind Regards, Ross. On Mon, Sep 17, 2018 at 11:16 AM Ross [Eve IT] <[email protected]> wrote: > Good morning peoples, > > Hoping someone can point me in the right direction. > > I'm looking for a company to take on our level 1 support, after hours. > 10pm - 8am AEST > 7 days a week, including public holidays. > Would prefer a local Australian company, but will consider International > too. > Require a team of sorts, that handles other companies too as it's not > financially viable to have a team dedicated to us as the volume of calls is > bugger all. > > We'll just redirect the 1300 number to you during those times, a simple > greeting, take down notes and urgency, check the on-call calendar and call > the Engineer to action. > Basically, I need you to wake up the Engineer on call :) > > The requirement is quite minimal technical wise, as pretty much any calls > that come through during that time will most likely require escalation or > they are spam. > > Please respond off-list. > Thanks for reading, have a great week everyone! > > Kind Regards, > Ross. > >
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