Can +1, we're in the same boat, been asked to focus on using the ticketing system as our ticket is with the correct team (geoblocking/VPN) however got 1 reply that ignored half of what we wrote and has been radio silence since. Furthermore, we've confirmed with most of the customers that they have never tried to use a VPN to access content they shouldn't have access to, most of them were quite confused. They have raised cases with Netflix support themselves and have been instructed to contact their ISP if they're being blocked.
Jarryd Sullivan From: AusNOG <[email protected]> on behalf of Nathan Brookfield <[email protected]> Date: Sunday, 22 August 2021 at 7:50 pm To: Damian Ivereigh <[email protected]> Cc: AusNOG Mailing List <[email protected]> Subject: Re: [AusNOG] Netflix Contact This is actually a problem internationally that everyone is having and pretty much being ignored :( Nathan Brookfield General Manager p: 1300 592 330 | m: 0401 424 445 | w: http://iperium.co/ On 22 Aug 2021, at 19:47, Damian Ivereigh <[email protected]> wrote: Yeah mate, we're seeing the same thing. Very frustrating. Also have a ticket open with them. On Sun, 22 Aug 2021, 18:52 Matthew Enger, <mailto:[email protected]> wrote: Hello, Anyone got a Netflix contact who can help with vpn/cgnat/geo blocking? I have been emailing the peering db entry of mailto:[email protected] who initially responded but then went dead. I have been following up regularly no reply. Created a new ticket, no reply to that either. This has been going on for a number of weeks and I know of a number of other providers also having similar issues so if anyone has a contact who can help I am sure the industry would appreciate it 😊 Thanks. MATTHEW ENGER | Managing Director T 1300 789 299 D 03 9909 3104 M 0406 532 792 mailto:[email protected] | http://www.xi.com.au This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet. _______________________________________________ AusNOG mailing list mailto:[email protected] http://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog This e-mail may include confidential information. If you received this e-mail by mistake, please inform the sender immediately and then delete this e-mail. Please do not copy or share the information included in this e-mail. Aussie Broadband acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present, and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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