Direct your customers to the ACCC. They are paying for a service from Netflix that they are not getting. That is illegal under Australian consumer law.
-- Mark Andrews > On 22 Aug 2021, at 20:38, Jarryd Sullivan > <[email protected]> wrote: > > Can +1, we're in the same boat, been asked to focus on using the ticketing > system as our ticket is with the correct team (geoblocking/VPN) however got 1 > reply that ignored half of what we wrote and has been radio silence since. > Furthermore, we've confirmed with most of the customers that they have never > tried to use a VPN to access content they shouldn't have access to, most of > them were quite confused. They have raised cases with Netflix support > themselves and have been instructed to contact their ISP if they're being > blocked. > > Jarryd Sullivan > > > From: AusNOG <[email protected]> on behalf of Nathan Brookfield > <[email protected]> > Date: Sunday, 22 August 2021 at 7:50 pm > To: Damian Ivereigh <[email protected]> > Cc: AusNOG Mailing List <[email protected]> > Subject: Re: [AusNOG] Netflix Contact > > This is actually a problem internationally that everyone is having and pretty > much being ignored :( > Nathan Brookfield > General Manager > > p: 1300 592 330 | m: 0401 424 445 | > w: http://iperium.co/ > On 22 Aug 2021, at 19:47, Damian Ivereigh <[email protected]> wrote: > > Yeah mate, we're seeing the same thing. Very frustrating. Also have a ticket > open with them. > > On Sun, 22 Aug 2021, 18:52 Matthew Enger, <mailto:[email protected]> wrote: > Hello, > > Anyone got a Netflix contact who can help with vpn/cgnat/geo blocking? > > I have been emailing the peering db entry of mailto:[email protected] > who initially responded but then went dead. > > I have been following up regularly no reply. Created a new ticket, no reply > to that either. > > This has been going on for a number of weeks and I know of a number of other > providers also having similar issues so if anyone has a contact who can help > I am sure the industry would appreciate it 😊 > > Thanks. > > > > > MATTHEW ENGER | Managing Director > T 1300 789 299 D 03 9909 3104 M 0406 532 792 > mailto:[email protected] | http://www.xi.com.au > This message is confidential. It may also be privileged or otherwise > protected by work product immunity or other legal rules. If you have received > it by mistake, please let us know by e-mail reply and delete it from your > system; you may not copy this message or disclose its contents to anyone. > Please send us by fax any message containing deadlines as incoming e-mails > are not screened for response deadlines. The integrity and security of this > message cannot be guaranteed on the Internet. > _______________________________________________ > AusNOG mailing list > mailto:[email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog > > This e-mail may include confidential information. If you received this e-mail > by mistake, please inform the sender immediately and then delete this e-mail. > Please do not copy or share the information included in this e-mail. Aussie > Broadband acknowledges the Traditional Custodians of country throughout > Australia and their connections to land, sea and community. We pay our > respect to their elders past, present, and emerging, and extend that respect > to all Aboriginal and Torres Strait Islander peoples today. > <Xi-logo_150e8883-7539-4b86-a491-22175ba1f55d.gif> > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
