> Direct your customers to the ACCC. They are paying for a service from Netflix that they are not getting. That is illegal under Australian consumer law. 100% agree with this in principle
But the problem here is it's just so easy to move providers now. 1 online order, no setup fee, and a few hours later (sometimes minutes?) the problem probably goes away as you are on another provider with a different IP. That is easier than dealing with ACCC / Netflix / Provider, right? Kinda drives the providers to want (and have) to fix it, before it becomes a mass exodus. Nick On Sun, Aug 22, 2021 at 11:21 PM Mark Andrews <[email protected]> wrote: > Direct your customers to the ACCC. They are paying for a service from > Netflix that they are not getting. That is illegal under Australian > consumer law. > > -- > Mark Andrews > > > On 22 Aug 2021, at 20:38, Jarryd Sullivan < > [email protected]> wrote: > > > > Can +1, we're in the same boat, been asked to focus on using the > ticketing system as our ticket is with the correct team (geoblocking/VPN) > however got 1 reply that ignored half of what we wrote and has been radio > silence since. Furthermore, we've confirmed with most of the customers that > they have never tried to use a VPN to access content they shouldn't have > access to, most of them were quite confused. They have raised cases with > Netflix support themselves and have been instructed to contact their ISP if > they're being blocked. > > > > Jarryd Sullivan > > > > > > From: AusNOG <[email protected]> on behalf of Nathan > Brookfield <[email protected]> > > Date: Sunday, 22 August 2021 at 7:50 pm > > To: Damian Ivereigh <[email protected]> > > Cc: AusNOG Mailing List <[email protected]> > > Subject: Re: [AusNOG] Netflix Contact > > > > This is actually a problem internationally that everyone is having and > pretty much being ignored :( > > Nathan Brookfield > > General Manager > > > > p: 1300 592 330 | m: 0401 424 445 | > > w: http://iperium.co/ > > On 22 Aug 2021, at 19:47, Damian Ivereigh <[email protected]> wrote: > > > > Yeah mate, we're seeing the same thing. Very frustrating. Also have a > ticket open with them. > > > > On Sun, 22 Aug 2021, 18:52 Matthew Enger, <mailto:[email protected]> > wrote: > > Hello, > > > > Anyone got a Netflix contact who can help with vpn/cgnat/geo blocking? > > > > I have been emailing the peering db entry of mailto: > [email protected] who initially responded but then went dead. > > > > I have been following up regularly no reply. Created a new ticket, no > reply to that either. > > > > This has been going on for a number of weeks and I know of a number of > other providers also having similar issues so if anyone has a contact who > can help I am sure the industry would appreciate it 😊 > > > > Thanks. > > > > > > > > > > MATTHEW ENGER | Managing Director > > T 1300 789 299 D 03 9909 3104 M 0406 532 792 > > mailto:[email protected] | http://www.xi.com.au > > This message is confidential. It may also be privileged or otherwise > protected by work product immunity or other legal rules. If you have > received it by mistake, please let us know by e-mail reply and delete it > from your system; you may not copy this message or disclose its contents to > anyone. Please send us by fax any message containing deadlines as incoming > e-mails are not screened for response deadlines. The integrity and security > of this message cannot be guaranteed on the Internet. > > _______________________________________________ > > AusNOG mailing list > > mailto:[email protected] > > http://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > > AusNOG mailing list > > [email protected] > > http://lists.ausnog.net/mailman/listinfo/ausnog > > > > This e-mail may include confidential information. If you received this > e-mail by mistake, please inform the sender immediately and then delete > this e-mail. Please do not copy or share the information included in this > e-mail. Aussie Broadband acknowledges the Traditional Custodians of country > throughout Australia and their connections to land, sea and community. We > pay our respect to their elders past, present, and emerging, and extend > that respect to all Aboriginal and Torres Strait Islander peoples today. > > <Xi-logo_150e8883-7539-4b86-a491-22175ba1f55d.gif> > > _______________________________________________ > > AusNOG mailing list > > [email protected] > > http://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog >
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