Contact their customer support.

On Sun, 16 Jan 2022, 12:41 Christopher Hawker, <[email protected]>
wrote:

> Hello all,
>
> There's an apparent outage affecting Superloop customers connecting to the
> 2NEW POI. Their client portal lists the severity as low (not sure how that
> determination is made) and the notification provides absolutely no
> information regarding what caused it or an ETA.
>
> The disruption ID is 991D0. Would anyone please be able to shed some light
> on this?
>
> Thanks,
> CH
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