the problem is you posted this to a network operators list, however that
seems to have gone to shit in recent years, I think the list you're
looking for is [email protected]
On 16/01/2022 12:47, Christopher Hawker wrote:
Mark,
Already did that, that's the first thing I did. Received the usual
"unplanned outage, no information available, no ETA available" spiel.
The NBNco website was able to give me more information (albeit very
basic information) than the Superloop operator was. Given the outage
has been going on for almost 6 hours someone would know something.
Hence my call for help here. If anyone knows or has any more detail
it'd be a big help as I'm managing a few services that are offline.
I also know that this list goes to 1000's of people so unless you
possess any relevant information to the question at hand, then please
reply off-list. I do have a chuckle at some of the trivial replies.
CH
Sent from my iPhone
On 16 Jan 2022, at 1:35 pm, Mark Smith <[email protected]> wrote:
Contact their customer support.
On Sun, 16 Jan 2022, 12:41 Christopher Hawker, <[email protected]>
wrote:
Hello all,
There's an apparent outage affecting Superloop customers connecting to
the 2NEW POI. Their client portal lists the severity as low (not sure
how that determination is made) and the notification provides
absolutely no information regarding what caused it or an ETA.
The disruption ID is 991D0. Would anyone please be able to shed some
light on this?
Thanks,
CH _______________________________________________
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