On Saturday 06 November 2010 08:44:31 Henrik Johansen wrote: > 'Silver Salonen' wrote: > >On Friday 05 November 2010 20:24:09 Kern Sibbald wrote: > >> Bacula Systems does do funded development (only for customers) > > > >I'm sorry to drag out one sentence only, but this one caught my attention :) > > > >What do you mean by "only for customers" - I guess it's not what it > >sounds like, but just to clarify: are there any features or functions > >that are made available only to the customer funding development? I > >guess you meant something else, right? > > > >BTW, I totally understand the idea of Bacula Systems and I also totally > >agree with points about distinction of the enterprise/community > >versions. The reasons I see that companies would pay for > >backup-systems, are plugins for enterprise-class databases and > >applications, but (as I have understood) there are currently none. If > >it had some, I'd happily suggest my many customers to buy Bacula > >Enterprise software, but justifying 1500 EUR technical support (which > >is the only available licencing model currently, right?) to a company > >who has its IT dept or a very competent IT service provider, is a bit > >awkward.. > > I tend to disagree. Paying for tech support is much like purchasing an > insurance, it is risk and time management. > > I work for a large IT company full of very smart people but we face the > same problem as many other companies; we have lots of skills but very > little time. > > Our Bacula support contract is not so much about buying knowledge or > skills; it is about renting an extra set of hands that we can choose to > activate if / when we need.
Yes, ofcourse - paying for support is totally fine and should be one way to purchase something. Here, in Estonia, most of the companies are small or medium, so I was speaking on behalf of medium sized companies - they would easily buy the product, but paying a lot more (than for just a product that you are totally by yourself with) for support in quite a small setup is not needed. But later, when you see you don't manage with it, you can always buy support in addition. -- Silver ------------------------------------------------------------------------------ The Next 800 Companies to Lead America's Growth: New Video Whitepaper David G. Thomson, author of the best-selling book "Blueprint to a Billion" shares his insights and actions to help propel your business during the next growth cycle. Listen Now! http://p.sf.net/sfu/SAP-dev2dev _______________________________________________ Bacula-devel mailing list Bacula-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/bacula-devel
