FTP and telnet are the only two protocols that do a reverse lookup of
a client when it connects.  Why?  Just so the daemon can write the
information in a log. 

That 20 second is absolutely typical of a server trying to
reverse-lookup a client and getting a timeout when it tries to contact
the DNS servers it thinks it knows about.  I used to have this trouble
when users complained "The network is slow, but only from inside the
firewall.  Outside the firewall access is fine."  What was going on?
Outside the firewall people were only using http to reach the machine,
and that wasn't doing reverse-lookups, so it worked.  Inside the
firewall people were telnetting to the box.  The box would try to
reverse-lookup their clients, and would go ask a b0rken NT DNS server,
which had nothing to say on the matter.

That said, the reverse-lookup problem is probably what's happening to
your machines.  As for why the server is going to an external DNS
source rather than looking at its own host tables, I can't tell from
the information you provided.  Also, cable connections are terrible
today, and I'm tired of waiting for my text to show up after I typed
it.

Lauren


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