We use pagerduty for the alerting side of things. It has pretty good scheduling and escalation tools, though our "escalation" is pretty basic. It's one of the bigger players, so it's kinda costly, but is also more commonly available as a plugin to other things. We use New Relic and Alert Site (from Smart Bear in Somerville) for the external monitoring, and both can interface with Pagerduty
Aaron On 7/29/16 5:30 PM, Rob Taylor wrote: > Hi Guys. Where I work we have been using nagios for fault monitoring and > having it send alerts to our cell phones via the carriers email-to-text > gateways. > We have been having some reliability issues with some carriers, where people > haven't been getting our alerts, although the mail gateway accepted the > message. > So, I'm looking at the possibility of making use of an external service, such > as opsgenie for alerting, or trying to send alerts via sms modem. > Does anyone out there in bblisa land have any experience with either? It > appears that opsgenie has some acknowledgement and escalation as part of the > alerting, so > if the on-call person doesn't get/respond to the page, it can alert the next > person in line, and can integrate with other services like slack. > > Let me know what you think, good or bad? I realize that our internet > connection needs to be up for opsgenie to work(which is why I thought of an > sms modem as another option), but we monitor external connectivity via > another cloud service, so if internet access goes down, we would get alerted > on that as well. > I just need to make sure not all the cloud alerting providers are running in > the same AWS AZ, etc.. :-) > > Thanks, > > rgt > > Whitehead Network/System Administrator > > _______________________________________________ > bblisa mailing list > [email protected] > http://www.bblisa.org/mailman/listinfo/bblisa > -- _______________________________________________________ Aaron Macks([email protected]) [http://www.wiglaf.org/~aaronm ] My sheep has seven gall bladders, that makes me the King of the Universe! _______________________________________________ bblisa mailing list [email protected] http://www.bblisa.org/mailman/listinfo/bblisa
