Okay cheers, I am doing that now. And I am wondering how can I identify the 
serial number?

On Tuesday, 29 October 2013 17:23:39 UTC, Gerald wrote:
>
> If you follow the instructions exactly, they work. We have done this 
> 82,000 times so far. We use the same process for every board we ship.
>
> If you are sure you have done everything exactly as it says, and it does 
> not work, then request an RMA and we will look at it for you.
>
> Gerald
>
>
> On Tue, Oct 29, 2013 at 12:19 PM, Raymond Kwan 
> <[email protected]<javascript:>
> > wrote:
>
>> No Ethernet.
>>
>>
>> On Tuesday, 29 October 2013 17:10:20 UTC, Gerald wrote:
>>
>>> The instructions say not to use USB. What about Ethernet? Is it plugged 
>>> in?
>>>
>>> Gerald
>>>
>>>
>>>
>>> On Tue, Oct 29, 2013 at 12:09 PM, Raymond Kwan <[email protected]>wrote:
>>>
>>>> I tried both USB and 5V independent power supply.
>>>>
>>>>
>>>> On Tuesday, 29 October 2013 17:06:10 UTC, Gerald wrote:
>>>>
>>>>> Are you using USB power?
>>>>>
>>>>> Gerald
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Oct 29, 2013 at 12:05 PM, Raymond Kwan <[email protected]>wrote:
>>>>>
>>>>>> Yes, basically every single step.
>>>>>>
>>>>>> I also formatted the SD card.
>>>>>>
>>>>>>  Does not work well...
>>>>>>
>>>>>> On Tuesday, 29 October 2013 17:03:56 UTC, Gerald wrote:
>>>>>>
>>>>>>> So, are you using the instructions on the support Wiki?
>>>>>>>
>>>>>>> http://circuitco.com/support/**i****ndex.php?title=Updating_The_**So
>>>>>>> ****ftware<http://circuitco.com/support/index.php?title=Updating_The_Software>
>>>>>>>
>>>>>>> Gerald
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Oct 29, 2013 at 12:02 PM, Raymond Kwan 
>>>>>>> <[email protected]>wrote:
>>>>>>>
>>>>>>>> My dear BBB friends,
>>>>>>>>
>>>>>>>> I am so desperate that my BBB seems lifeless:
>>>>>>>>
>>>>>>>> 1. If plug in power (either USB or 5V), the power led will be lit 
>>>>>>>> but nothing else will happen. Cannot even connect it through USB.
>>>>>>>>
>>>>>>>> 2. If flash the eMMC, as I have tried many times, 4 user LEDs will 
>>>>>>>> be on but not flashing, which indicates no reaction. It change nothing 
>>>>>>>> even 
>>>>>>>> if I wait for an entire day.
>>>>>>>>
>>>>>>>> 3. If boot from the SD card, I can see the login screen pops up 
>>>>>>>> asking for username, if I enter "root", it will just flash and then a 
>>>>>>>> new 
>>>>>>>> identical command asking for username pops up again. If I put 
>>>>>>>> something 
>>>>>>>> else, it will just reply "login incorrect".
>>>>>>>>
>>>>>>>> I am desperate... I think I have basically done all the steps in 
>>>>>>>> the wiki or the official website.
>>>>>>>>
>>>>>>>> What can I do now? My BBB is basically not doing anything now.
>>>>>>>>
>>>>>>>> Any comments will be appreciated and thanks in advanced.
>>>>>>>>
>>>>>>>> Cheers,
>>>>>>>> Raymond
>>>>>>>>
>>>>>>>> -- 
>>>>>>>> For more options, visit http://beagleboard.org/discuss
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>>>>>>>>
>>>>>>>
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