That's exactly what we see here. When user bought the Storm, it was shipped with .75 platform on it. A while back I updated her OS platform to .136. I'm going to downgrade to .125.
Ill let you know in a few minutes, Im currently remoted to her PC now performing update Thanks! - Mark Eggan ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Sara Van Nelson Sent: Thursday, April 23, 2009 2:59 PM To: [email protected] Subject: Re: [Bes-admins] Visual voice Mail on Verizon Storm I just had a user come to me with the same issue! But my BES gives this error in the Software Config Status: GetHHCodePackages reported: HHCM_Device_Not_Supported. Upgrade your copy of device.xml Queued 1 month ago: 3/23/09 3:31:26 AM Where do I get the updated version of device.xml? Sara Van Nelson Business Project Analyst Boelter Companies N22 W23685 Ridgeview Parkway West Waukesha, WI 53188 P: (262) 523-6774 F: (262) 523-6775 E: [email protected] Feel free to give me a call to respond to this message. If you have a new computer or phone issue, please either: submit a Help Desk issue at http://helpdesk/ or email [email protected] or call 262-523-6666. <http://www.boelter.com/images/barracuda/attitude.gif> _________________ IMPORTANT NOTICE: This message is intended only for the addressee. If you received this message in error, please delete the material from your computer and notify the sender by email. If you are not the intended recipient, you may not copy, disclose, or distribute this message or its contents to any other person and such actions may be unlawful.
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