One tab over, on Software Configurations. You need to figure out which Application Policy is applicable to the user's handheld.
________________________________ Ron Mendoza Lead, Server Management Section / California Franchise Tax Board Mobile xxx-xxx-xxxx / Desk xxx-xxx-xxxx [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Thursday, April 23, 2009 2:04 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Visual voice Mail on Verizon Storm Hmm, okay. In my BES Manager console I click on the BlackBerry Domain > Software Config Status. Now I see the only entry in this field is the user Ive been talking about. The fields (and responses) are below: Is this what im looking for>? * Status - Request Error * Username - the users' name * Status Message - (Reserved) * Time Queued - 2/23/2009 4:45:49 PM Weird thing, its not even 4:45 PM here in Napa, CA yet! Thanks! - Mark Eggan ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Mendoza.Ronald Sent: Thursday, April 23, 2009 1:53 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Visual voice Mail on Verizon Storm (FYI, that must be Platform 4.0.0.136; all Storms use OS 4.7.something) The BES Admin needs to check the Application Policy applied to that handheld, which you can find in the Software Configurations area. The Application Policy applied ends up being the highest level allowed; for example, if Phone access is set to "Prompt Users" in the policy, then "Allow" can never be chosen. ________________________________ Ron Mendoza Lead, Server Management Section / California Franchise Tax Board From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Thursday, April 23, 2009 1:45 PM To: A list for BES Admin's to discuss issues,etc. Subject: [Bes-admins] Visual voice Mail on Verizon Storm Hello All, I have a user that is attempting to use this feature on her personal BB on our BES. Her OS level on the Storm is 4.0.0.136. This is the error that she gets below: I would like to enable visual voicemail but I get a message that says "Required permission for Visual Voicemail cannot be set probably due to IT policy restrictions, Phone needs Allow, Please consult with your system admin." We've tried: * Resending Service Books * On her phone. Options > Security Options > Application Permissions > Visual Voicemail (Edit Permissions) We tried to change the Connections to ALLOW, however it wont change over, stays on CUSTOM (assuming this is from IT Policy...we just cant locate where the policy is!) * Security Policy Group\Allow Split Pipe Connections to TRUE (Via BES) * Reloading OS Mark Eggan | ITS Help Desk | 259 -8142 Information Systems Specialist II P Please consider the environment before printing this message. ________________________________ CONFIDENTIALITY NOTICE: This email from the State of California is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review or use, including disclosure or distribution, is prohibited. If you are not the intended recipient, please contact the sender and destroy all copies of this email.
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