you can also delete sync in the service book then un-delete

  _____  

From: [email protected]
[mailto:[email protected]] On Behalf Of Jonathan Barker
Sent: Wednesday, June 03, 2009 12:52 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Question Re Emails Not Showing up on blackberry



Activate his account on a different phone, then activate it again on his
phone.  This will force email messages to refill his device.

 

You've already restarted it I'm guessing, but when I see messages missing
it's usually because device memory ran low and the device began removing old
messages to save space.

 

Out of memory issues can be caused by pictures/video without a microSD card
installed or an app that has gone bonkers.  I wouldn't expect this to occur
on a bold considering how much memory they have...

 

From: [email protected]
[mailto:[email protected]] On Behalf Of Moller, Doreen
Sent: Wednesday, June 03, 2009 9:40 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Question Re Emails Not Showing up on blackberry

 

Hi Everyone, 

I have a senior executive who is complaining there are  approximately 5
email messages in his Outlook mailbox from June 2, 09 which are not
appearing on his Bold Blackberry. I have rebooted the device and tried the
reconcile command without any luck. Is there anything else you can think of
which could get these emails to appear on his Blackberry. 

Thanks 

 

Doreen Moller
Lead Analyst,  Infrastructure - Mobility
Schering-Plough Corp
908-473-3627 (Summit)
[email protected] <mailto:[email protected]>  

 

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