I would check the BES log for the user:
At the time when the mail should have been processed:
Do you find there: not found in any of the 1 redirected folders?
Maybe a Korruption of the mailfile
-----Original Message-----
From: "Moller, Doreen" <[email protected]>

Date: Wed, 3 Jun 2009 12:57:21 
To: A list for BES Admin's to discuss issues,etc.<[email protected]>
Subject: Re: [Bes-admins] Question Re Emails Not Showing up on  blackberry


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