I've used "reload user" from the manager to force a rescan of the mailbox. Tim
_____ From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Barker Sent: Wednesday, June 03, 2009 12:28 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Question Re Emails Not Showing up on blackberry I'd do the service book delete and un-delete first, that someone else suggested 1st. From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Wednesday, June 03, 2009 10:17 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Question Re Emails Not Showing up on blackberry Will this affect his blackberry? He has is so customized with downloaded apps and such. I want to avoid rebuilding it from scratch _____ From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Barker Sent: Wednesday, June 03, 2009 12:52 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Question Re Emails Not Showing up on blackberry Activate his account on a different phone, then activate it again on his phone. This will force email messages to refill his device. You've already restarted it I'm guessing, but when I see messages missing it's usually because device memory ran low and the device began removing old messages to save space. Out of memory issues can be caused by pictures/video without a microSD card installed or an app that has gone bonkers. I wouldn't expect this to occur on a bold considering how much memory they have. From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Wednesday, June 03, 2009 9:40 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Question Re Emails Not Showing up on blackberry Hi Everyone, I have a senior executive who is complaining there are approximately 5 email messages in his Outlook mailbox from June 2, 09 which are not appearing on his Bold Blackberry. I have rebooted the device and tried the reconcile command without any luck. Is there anything else you can think of which could get these emails to appear on his Blackberry. Thanks Doreen Moller Lead Analyst, Infrastructure - Mobility Schering-Plough Corp 908-473-3627 (Summit) <mailto:[email protected]> [email protected] ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete.
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