You can just enter the password incorrectly however many times you set it to so that the device will wipe. It should then prompt the user to enter a new password and you can perform Enterprise Activation from there.
Anthony "Dan Mathews" <[email protected]> Sent by: [email protected] 06/10/2009 03:44 PM Please respond to "A list for BES Admin's to discuss issues, etc." <[email protected]> To <[email protected]> cc Subject [Bes-admins] Help - Erase Data and Disable Handheld I have a user who lost the BB and I sent this command. Now they have it in hand. How do I get it unlocked again for them? What is the password to unlock? The device is remote, I do not have physical contact with it and the user does not have DM. BES 4.1.6 and Exchange. ____________________________________________ Dan Mathews Systems Administrator Duncan Solutions, Inc. Phone: 414.847.3747 _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
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