Thank you all. After failing 10 times it did reset and ask for a pwd as described. Thanks again.
Sent from my BlackBerry handheld device. Dan Mathews Systems Administrator Duncan Solutions, Inc. Phone: 414.847.3747 Fax: 414.847.6747 E-mail: [email protected] Visit us at: www.DuncanSolutions.com NOTICE: This e-mail and any attachments may contain privileged and/or confidential information that is the exclusive property of Duncan Solutions, Inc. Such information is intended solely for the recipient to whom it is addressed. If you are not the intended recipient, do not disclose, distribute or copy this e-mail. Please notify the sender immediately by e-mail and delete this message from your system. ----- Original Message ----- From: [email protected] <[email protected]> To: [email protected] <[email protected]> Sent: Wed Jun 10 17:15:26 2009 Subject: Bes-Admins Digest, Vol 17, Issue 33 Send Bes-Admins mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://www.dataoutages.com/mailman/listinfo/bes-admins or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of Bes-Admins digest..." Today's Topics: 1. Storm rejecting wireless upgrade (Art Alexion) 2. Re: Storm rejecting wireless upgrade (Reardon, Diane) 3. Help - Erase Data and Disable Handheld (Dan Mathews) 4. Re: Help - Erase Data and Disable Handheld (Jonathan Barker) 5. Re: Help - Erase Data and Disable Handheld (Anthony Wang) 6. Re: Storm rejecting wireless upgrade (Art Alexion) 7. Re: Storm rejecting wireless upgrade (Anthony Wang) 8. Re: Storm rejecting wireless upgrade ([email protected]) ---------------------------------------------------------------------- Message: 1 Date: Wed, 10 Jun 2009 18:35:24 +0000 From: Art Alexion <[email protected]> Subject: [Bes-admins] Storm rejecting wireless upgrade To: BES Admins List <[email protected]> Message-ID: <1244658924.5037.112.ca...@art-ubuntu> Content-Type: text/plain BPS 4.1.4.17 2 Storm units have 4.7.0.75 Trying to push out updates to 4.7.0.148 Both units seem to automatically reject the update. No message on the handheld that an upgrade is pending. Any ideas? -- Art Alexion Resources for Human Development, Inc. 215-951-0300 x3075 4700 Wissahickon Ave. [email protected] Philadelphia, PA 19144 267-615-3172 ------------------------------ Message: 2 Date: Wed, 10 Jun 2009 15:13:40 -0400 From: "Reardon, Diane" <[email protected]> Subject: Re: [Bes-admins] Storm rejecting wireless upgrade To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" They need over 20MB of free space to do OTA update. Otherwise it can be done using the BB Desktop Manager. You can check their free space from the BES. Diane Reardon? ? ? 616.863.4800 Information Systems HC-1-39 [email protected] ?Please consider the environment before printing this email. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Art Alexion Sent: Wednesday, June 10, 2009 2:35 PM To: BES Admins List Subject: [Bes-admins] Storm rejecting wireless upgrade BPS 4.1.4.17 2 Storm units have 4.7.0.75 Trying to push out updates to 4.7.0.148 Both units seem to automatically reject the update. No message on the handheld that an upgrade is pending. Any ideas? -- Art Alexion Resources for Human Development, Inc. 215-951-0300 x3075 4700 Wissahickon Ave. [email protected] Philadelphia, PA 19144 267-615-3172 _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- ------------------------------ Message: 3 Date: Wed, 10 Jun 2009 14:44:00 -0500 From: "Dan Mathews" <[email protected]> Subject: [Bes-admins] Help - Erase Data and Disable Handheld To: <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" I have a user who lost the BB and I sent this command. Now they have it in hand. How do I get it unlocked again for them? What is the password to unlock? The device is remote, I do not have physical contact with it and the user does not have DM. BES 4.1.6 and Exchange. ____________________________________________ Dan Mathews Systems Administrator Duncan Solutions, Inc. Phone: 414.847.3747 ------------------------------ Message: 4 Date: Wed, 10 Jun 2009 12:45:50 -0700 From: Jonathan Barker <[email protected]> Subject: Re: [Bes-admins] Help - Erase Data and Disable Handheld To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Message-ID: <79f05cb68b19af49b47a3c990bffb95916fe90f...@qela-mailsrv1.quinnemanuel.local> Content-Type: text/plain; charset="us-ascii" If the device has been wiped then it should be prompting for a New Password. If he's set one, or if he's forgot it, just have him continue to enter passwords until it wipes again and allows a New Password. Once he's in the device, re-activate. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Dan Mathews Sent: Wednesday, June 10, 2009 12:44 PM To: [email protected] Subject: [Bes-admins] Help - Erase Data and Disable Handheld I have a user who lost the BB and I sent this command. Now they have it in hand. How do I get it unlocked again for them? What is the password to unlock? The device is remote, I do not have physical contact with it and the user does not have DM. BES 4.1.6 and Exchange. ____________________________________________ Dan Mathews Systems Administrator Duncan Solutions, Inc. Phone: 414.847.3747 _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- ------------------------------ Message: 5 Date: Wed, 10 Jun 2009 15:49:58 -0400 From: Anthony Wang <[email protected]> Subject: Re: [Bes-admins] Help - Erase Data and Disable Handheld To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Cc: [email protected], [email protected] Message-ID: <of13d5b7da.d096cb81-on852575d1.006ce57a-852575d1.006ce...@smbc-cm.com> Content-Type: text/plain; charset="us-ascii" You can just enter the password incorrectly however many times you set it to so that the device will wipe. It should then prompt the user to enter a new password and you can perform Enterprise Activation from there. Anthony "Dan Mathews" <[email protected]> Sent by: [email protected] 06/10/2009 03:44 PM Please respond to "A list for BES Admin's to discuss issues, etc." <[email protected]> To <[email protected]> cc Subject [Bes-admins] Help - Erase Data and Disable Handheld I have a user who lost the BB and I sent this command. Now they have it in hand. How do I get it unlocked again for them? What is the password to unlock? The device is remote, I do not have physical contact with it and the user does not have DM. BES 4.1.6 and Exchange. ____________________________________________ Dan Mathews Systems Administrator Duncan Solutions, Inc. Phone: 414.847.3747 _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://www.dataoutages.com/pipermail/bes-admins/attachments/20090610/64905708/attachment-0001.html> ------------------------------ Message: 6 Date: Wed, 10 Jun 2009 21:09:06 +0000 From: Art Alexion <[email protected]> Subject: Re: [Bes-admins] Storm rejecting wireless upgrade To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Message-ID: <1244668146.5037.134.ca...@art-ubuntu> Content-Type: text/plain Thanks, Diane. Seems to be 36 mb of free space. Tried to do it from my Desktop manager, but looks like the Curve install of the DM doesn't install the Storm drivers, so the device wasn't recognized. Have to track down a Storm disk. Can the drivers be installed separately? I really hated the newest version of the DM*, and reinstalled 4.3.0.17. *Overall much slower, and the Media Manager doesn't keep calling home. Newer version of Media Manager refuses to run if the firewall stops it from calling home. On Wed, 2009-06-10 at 15:13 -0400, Reardon, Diane wrote: > > They need over 20MB of free space to do OTA update. Otherwise it can > be done using the BB Desktop Manager. You can check their free space > from the BES. -- Art Alexion x3075 MIS IT, the last refuge of a scoundrel ------------------------------ Message: 7 Date: Wed, 10 Jun 2009 17:15:33 -0400 From: Anthony Wang <[email protected]> Subject: Re: [Bes-admins] Storm rejecting wireless upgrade To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Have you tried the web upgrade at http://www blackberry.com/upgrade? ----- Original Message ----- From: Art Alexion [[email protected]] Sent: 06/10/2009 09:09 PM GMT To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Subject: Re: [Bes-admins] Storm rejecting wireless upgrade Thanks, Diane. Seems to be 36 mb of free space. Tried to do it from my Desktop manager, but looks like the Curve install of the DM doesn't install the Storm drivers, so the device wasn't recognized. Have to track down a Storm disk. Can the drivers be installed separately? I really hated the newest version of the DM*, and reinstalled 4.3.0.17. *Overall much slower, and the Media Manager doesn't keep calling home. Newer version of Media Manager refuses to run if the firewall stops it from calling home. On Wed, 2009-06-10 at 15:13 -0400, Reardon, Diane wrote: > > They need over 20MB of free space to do OTA update. Otherwise it can > be done using the BB Desktop Manager. You can check their free space > from the BES. -- Art Alexion x3075 MIS IT, the last refuge of a scoundrel _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- ------------------------------ Message: 8 Date: Wed, 10 Jun 2009 22:16:18 +0000 From: [email protected] Subject: Re: [Bes-admins] Storm rejecting wireless upgrade To: "etc. A list for BES Admin's to discuss issues" <[email protected]> Message-ID: <1230496731-1244672206-cardhu_decombobulator_blackberry.rim.net-24475...@bxe1120.bisx.prod.on.blackberry> Content-Type: text/plain Or web desktop manager (of course you have to have this installed). ------Original Message------ From: Anthony Wang Sender: [email protected] To: etc. A list for BES Admin's to discuss issues ReplyTo: etc. A list for BES Admin's to discuss issues Subject: Re: [Bes-admins] Storm rejecting wireless upgrade Sent: Jun 10, 2009 2:15 PM Have you tried the web upgrade at http://www blackberry.com/upgrade? ----- Original Message ----- From: Art Alexion [[email protected]] Sent: 06/10/2009 09:09 PM GMT To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Subject: Re: [Bes-admins] Storm rejecting wireless upgrade Thanks, Diane. Seems to be 36 mb of free space. Tried to do it from my Desktop manager, but looks like the Curve install of the DM doesn't install the Storm drivers, so the device wasn't recognized. Have to track down a Storm disk. Can the drivers be installed separately? I really hated the newest version of the DM*, and reinstalled 4.3.0.17. *Overall much slower, and the Media Manager doesn't keep calling home. Newer version of Media Manager refuses to run if the firewall stops it from calling home. On Wed, 2009-06-10 at 15:13 -0400, Reardon, Diane wrote: > > They need over 20MB of free space to do OTA update. Otherwise it can > be done using the BB Desktop Manager. You can check their free space > from the BES. -- Art Alexion x3075 MIS IT, the last refuge of a scoundrel _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Sent via BlackBerry by AT&T ------------------------------ _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- End of Bes-Admins Digest, Vol 17, Issue 33 ******************************************
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