Most of our plans are Sprint simply everything's, when I activate new phones since day 1 they have all been asked to have the Add-on for BES connectivity as I knew I couldn't get the service books without it. Something has been happening with Sprint lately and I've had a rash of users lose connectivity and it was due to the Add-on being removed sometime within the last year, it appears that something is wrong with Sprints system and our account.
The problem is our billing dept, now notices this $20 add-on and is questioning it since it was not showing up on previous bills. They are also questioning why we pay for a BES CAL and a monthly fee to the provider. I don't see the bills so I am unaware what our corporate discount qualifies us for, but management was also looking for other providers to lower costs. Thank for all for your responses, my questions have been awnsered. Thank You Chris Watkins Tempel Steel Network Services 773-250-8055 From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Wednesday, August 12, 2009 11:39 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] BES communications to Blackberry via Sprint/Nextel Is the 'Add-On' for full data plan with full access to the BES? Were you working with BIS-Type data plans in the past (around 30 bucks/month). Now you are noticing users having to be on data plans that are 45/month or so? If so, this is 100% correct. You need the full data plan for connectivity to BES. Off-Topic, I noticed with AT&T a lot of users were getting plans that have unlimited texting and on AT&T's family plan. This did something with the BES connectivity. Once we told the users about this and they contacted AT&T we would simply resend service books and they had full access again to the BES Thanks! - Mark Eggan ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Watkins, Chris Sent: Wednesday, August 12, 2009 9:34 AM To: [email protected] Subject: [Bes-admins] BES communications to Blackberry via Sprint/Nextel Hey Everyone, Question for you if you could answer this for me, I'm the BES admin for our company, we have been having major issues with our blackberry's losing the BES functionality on their devices. We have Sprint/Nextel as our service provider and the reason for losing the connectivity is our phones did not have the "BES add-on" attached to their data plans. Sprint is explaining the problem as they are doing audit's on their system recognizing the missing service and pulling the BES service books from the phone causing the devices to lose connectivity with our server. This add-on is $20 additional per device per month, on top of the "Sprint simply everything plan" with 75 users this of course add's up to a quite a bit of additional money each month. Do any of you use Sprint/Nextel and are you paying for a BES Add-on to your data plans? If your using another carrier are you being charged a monthly fee for use of communicating via BES? Thank You Chris Watkins Tempel Steel Network Services *****************************Important Notice ******************************* Tempel Steel Company OUTBOUND DISCLAIMER This e-mail may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unintended recipients are prohibited from taking action on the basis of information in this e-mail. E-mail messages may contain computer viruses or other defects, may not be accurately replicated on other systems, or may be intercepted, deleted or interfered with without the knowledge of the sender or the intended recipient. If you are not comfortable with the risks associated with e-mail messages, you may decide not to use e-mail to communicate with Tempel Steel Company. Tempel Steel Company reserves the right, to the extent and under circumstances permitted by applicable law, to retain, monitor and intercept e-mail messages to and from its systems. ************************************************************************ ***** This message was scanned with an IronPort (tm) E-Mail Security appliance ************************************************************************ *****
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