Hi Ben, No, I don't think so. The Exchange 2003 server is standard version so only 1 store. All of the mailboxes have not been touched/moved since the migration from Exchange 2000. The migration occurred before the BES server was installed.
Is there any tool which can be used to see if a blackberry device is not responding or unreachable from the BES server? Something like a ping tool that can run constantly during the day? Thanks, Harold ________________________________ From: [email protected] [[email protected]] On Behalf Of PIJOR, BEN [[email protected]] Sent: Tuesday, January 26, 2010 11:29 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Help with troubleshooting a problem Hi Harold, Does this situation correlate with a mailbox move of the user(s) who experience the mail delivery issues to their device? If so, take a look at this KB: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00142 Ben Benjamin Pijor Lead IT User Support Analyst Kent State University email: [email protected]<mailto:[email protected]> From: [email protected] [mailto:[email protected]] On Behalf Of Harold Ohye Sent: Tuesday, January 26, 2010 1:06 AM To: 'A list for BES Admin's to discuss issues, etc.' Subject: [Bes-admins] Help with troubleshooting a problem I have BES 4.1.x (MS Exchange 2003 on different server) and occasionally a Blackberry will stop getting new messages. Rebooting the phone does not help. Either I have to restart the Blackberry server or the Dispatcher service. I used the MessageFlow tool and can see what looks like attempted sending (they don’t get the to phone) then I will see a delivered message. How should I go about trying to find the cause of this? Or is this common a problem? All help is appreciated Thanks, Harold SERVER, [email protected],49631,-184664640,267783,291249,0.05,0.08,01/26 09:07:38,09:05:40,09:05:38,09:05:40,09:05:40,09:05:40,,,09:05:43,Delivered,09:05:43,,Notify,,0,MTH, SERVER, [email protected],,1377397111,93550,10179665,0.00,0.00,,01/26/2010 09:07:45,,,,09:07:45,,,,Sent,,,,,,MFH, SERVER, [email protected],,2069618678,93551,10179666,-0.02,0.00,,01/26/2010 09:07:56,,,,09:07:55,,,,Sent,,,,,,MFH, SERVER, [email protected],,137012685,93559,10179674,-0.03,0.00,,01/26/2010 09:23:09,,,,09:23:07,,,,Sent,,,,,,MFH, SERVER, [email protected],,137012685,93560,10179675,0.00,0.00,,,,,,09:23:11,,,,,,,,,,MFH, SERVER, [email protected],49778,-262624668,267811,291277,0.05,0.07,01/26 09:27:01,09:24:32,09:24:31,09:24:32,09:24:32,09:24:32,,,09:24:35,Delivered,09:24:35,,Notify,,0,MTH,
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