Hi Richard, In most GC issues, restarting BlackBerry Enterprise Server after restarting Exchange fixes the issue. Did you try that?
--- http://www.BESAdmin.info/forum Sent on the move, from my Javelin. -----Original Message----- From: bes-admins-requ...@dataoutages.com Date: Tue, 23 Feb 2010 12:00:07 To: <bes-admins@dataoutages.com> Subject: Bes-Admins Digest, Vol 25, Issue 52 Send Bes-Admins mailing list submissions to bes-admins@dataoutages.com To subscribe or unsubscribe via the World Wide Web, visit http://www.dataoutages.com/mailman/listinfo/bes-admins or, via email, send a message with subject or body 'help' to bes-admins-requ...@dataoutages.com You can reach the person managing the list at bes-admins-ow...@dataoutages.com When replying, please edit your Subject line so it is more specific than "Re: Contents of Bes-Admins digest..." Today's Topics: 1. Re: GC outage and fix (Sobey, Richard A) 2. Re: GC outage and fix (Josh Armour) 3. AUTO: Kate Nicholson is out of the office. (returning 02/23/2010) (Kate Nicholson) ---------------------------------------------------------------------- Message: 1 Date: Mon, 22 Feb 2010 18:24:08 +0000 From: "Sobey, Richard A" <r.so...@imperial.ac.uk> Subject: Re: [Bes-admins] GC outage and fix To: "A list for BES Admin's to discuss issues, etc." <bes-admins@dataoutages.com> Message-ID: <14c83f446753554aa75cd47c849b7de1d8467...@icexm6.ic.ac.uk> Content-Type: text/plain; charset="windows-1252" Just a gentle poke to a) see if anyone new sees this and b) to check I'm still subscribed to the list! No emails in 6 days seems a long time. ________________________________ From: bes-admins-boun...@dataoutages.com [bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A [r.so...@imperial.ac.uk] Sent: 16 February 2010 12:43 To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] GC outage and fix Hi all I?ve just had to fail my BES 5.0.1 over to the standby. From around 0600 today, I?ve been seeing these errors in the event log: Log Name: Application Source: BlackBerry Messaging Agent bes50 Agent 1 Date: 16/02/2010 12:07:54 Event ID: 20482 Description: ResolveNamesMAPI ResolveName(1) succeeded, but list does not contain EntryID for all items This is couple with reports of people not being able to send email (but they can receive) on their device. Also, they were being handled by agent 1. I think this may be because of some of our GCs being rebooted and then we?re getting this problem (Cause/Resolution 2, we?re Exchange 2007): http://www.port3101.org/featured-blackberry-kb-articles/383-kb13157-blackberry-smartphone-users-unable-send-but-can-receive-messages.html My query is has anyone had to do this on their own production system and has it resolve the issue, or made anything worse? Thanks Richard -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://www.dataoutages.com/pipermail/bes-admins/attachments/20100222/e98675d8/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 22 Feb 2010 11:16:44 -0800 From: Josh Armour <jarm...@google.com> Subject: Re: [Bes-admins] GC outage and fix To: "A list for BES Admin's to discuss issues, etc." <bes-admins@dataoutages.com> Message-ID: <e5e887f21002221116u6227ab1ct1815b556d2bf4...@mail.gmail.com> Content-Type: text/plain; charset="windows-1252" I got your message but Im not seeing any issues. _________________ Josh Armour MobileOps | Corporate Engineering jarm...@google.com *541-205-4262* _________________ Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please immediately notify us by return e-mail. Thank you.- ------------------------------ On Mon, Feb 22, 2010 at 10:24 AM, Sobey, Richard A <r.so...@imperial.ac.uk>wrote: > Just a gentle poke to a) see if anyone new sees this and b) to check I'm > still subscribed to the list! No emails in 6 days seems a long time. > ------------------------------ > *From:* bes-admins-boun...@dataoutages.com [ > bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A [ > r.so...@imperial.ac.uk] > *Sent:* 16 February 2010 12:43 > *To:* A list for BES Admin's to discuss issues, etc. > *Subject:* [Bes-admins] GC outage and fix > > Hi all > > > > I?ve just had to fail my BES 5.0.1 over to the standby. From around 0600 > today, I?ve been seeing these errors in the event log: > > > > Log Name: Application > > Source: BlackBerry Messaging Agent bes50 Agent 1 > > Date: 16/02/2010 12:07:54 > > Event ID: 20482 > > Description: > > ResolveNamesMAPI ResolveName(1) succeeded, but list does not contain > EntryID for all items > > > > This is couple with reports of people not being able to send email (but > they can receive) on their device. Also, they were being handled by agent 1. > > > > I think this may be because of some of our GCs being rebooted and then > we?re getting this problem (Cause/Resolution 2, we?re Exchange 2007): > > > > > http://www.port3101.org/featured-blackberry-kb-articles/383-kb13157-blackberry-smartphone-users-unable-send-but-can-receive-messages.html > > > > *My query is has anyone had to do this on their own production system and > has it resolve the issue, or made anything worse?* > > > > Thanks > > > > Richard** > > _______________________________________________ > Bes-Admins mailing list > Bes-Admins@dataoutages.com > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > http://www.dataoutagenews.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://www.dataoutages.com/pipermail/bes-admins/attachments/20100222/86b84646/attachment-0001.html> ------------------------------ Message: 3 Date: Mon, 22 Feb 2010 16:12:30 -0500 From: Kate Nicholson <kate.nichol...@nrucfc.coop> Subject: [Bes-admins] AUTO: Kate Nicholson is out of the office. (returning 02/23/2010) To: "A list for BES Admin's to discuss issues, etc." <bes-admins@dataoutages.com> Message-ID: <of7c65255a.740d96b4-on852576d2.00748065-852576d2.00748...@nrucfc.coop> Content-Type: text/plain; charset=US-ASCII I am out of the office until 02/23/2010. I will be out of the office starting on Friday afternoon, 02/19/10 returning on Tuesday 0223/10 at 7:00 am. If you need immediate assistance please contact Terry Goodman at 6752 or Peter Khouth at 2003. Otherwise, I will try to respond as I get a chance. Thanks, and have a great day. Note: This is an automated response to your message Re: [Bes-admins] GC outage and fix sent on 2/22/2010 1:24:08 PM. This is the only notification you will receive while this person is away. ------------------------------ _______________________________________________ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- End of Bes-Admins Digest, Vol 25, Issue 52 ****************************************** _______________________________________________ Bes-Admins mailing list Bes-Admins@dataoutages.com http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
