For Verizon - *228 then option #1

Thanks!
Mark Eggan
x8142 
 Please consider your environmental responsibility before printing this e-mail 


-----Original Message-----
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Kalnitsky, Yury
Sent: Monday, May 10, 2010 2:30 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: Re: [Bes-admins] No data connection on a phone

If you can use the browser, then data part is OK, but I would suggest checking 
the device provisioning with RIM or your Telco. Sometimes, devices get 
re-provision incorrectly - BIS instead of BES...

-----Original Message-----
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Monday, May 10, 2010 5:24 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: Re: [Bes-admins] No data connection on a phone

Delete the appropriate service book on the phone - then resend service books.  

I have to delete Desktop [CICAL], Desktop [SYNC] and Desktop [OTASL] at times 
on various devices.  

Options > Advanced Options > Service Books

Thanks!
Mark Eggan
x8142
P Please consider your environmental responsibility before printing this e-mail 

-----Original Message-----
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Monday, May 10, 2010 2:22 PM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] No data connection on a phone

One phone seems to have lost its ability to connect with BES for any data.  
Phone stuff, like calls and text, working fine.  Battery pulls and service 
books have been tried.  I even tried updating the host routing table.

Any ideas?

--
Art Alexion
Resources for Human Development, Inc.          215-951-0300 x3075
4700 Wissahickon Ave.                                 a...@rhd.org
Philadelphia, PA 19144                               267-615-3172

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