I've noticed this a lot on AT & T. The customer gets a 2nd phone on their account. Then upgrades to Family Plan. At the same time, they decide to get unlimited texting. This changes their account for some reason.
Of course the above happens once every couple weeks. Remember: even if your employee swears that they made no changes to the account, their 16 year old skateboarding pimple-faced kid could have made changes to the account if he/she gave the family access. Thank you, Mark x8142 P Please consider your environmental responsibility before printing this e-mail From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ceron, Carlos Sent: Tuesday, July 13, 2010 9:10 AM To: 'A list for BES Admin's to discuss issues, etc.(bes-admins@dataoutages.com)' Subject: [Bes-admins] Question about providers Random question, does anyone know why a provider will remove the BES data plan and replace it with a BIS data plan? Seems to be happening pretty frequently (I'd say once every 4-6 months) I'll have a user call in saying that they can no longer receive email, sure enough ends up being the provider changed their plan to a BIS plan. Does the provider get more incentive (or a kick-back) if they have more users on BIS than on a BES data plan? Just wondering if anyone has any insight. Thanks -Carlos Carlos Ceron Network Analyst Office of Technology and Information Services The University of Texas System Phone: (512) 579-5064 Fax: (512) 499-4599 E-Mail: cce...@utsystem.edu
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