There are a few times I've seen this. It mostly happens when a user changes something on their plan, like number of minutes. I had one case where a user was looking to lower their bill, and the rep said there was a cheaper Blackberry plan.
We did have one case where a carrier did change BES access, and we had to switch everyone to a new plan, that was a local carrier (Cincinnati Bell.) ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Ceron, Carlos Sent: Tuesday, July 13, 2010 12:10 PM To: 'A list for BES Admin's to discuss issues, etc. ([email protected])' Subject: [Bes-admins] Question about providers Random question, does anyone know why a provider will remove the BES data plan and replace it with a BIS data plan? Seems to be happening pretty frequently (I'd say once every 4-6 months) I'll have a user call in saying that they can no longer receive email, sure enough ends up being the provider changed their plan to a BIS plan. Does the provider get more incentive (or a kick-back) if they have more users on BIS than on a BES data plan? Just wondering if anyone has any insight. Thanks -Carlos Carlos Ceron Network Analyst Office of Technology and Information Services The University of Texas System Phone: (512) 579-5064 Fax: (512) 499-4599 E-Mail: [email protected]<mailto:[email protected]> NOTICE: This electronic mail transmission from the law firm of Dinsmore & Shohl may constitute an attorney-client communication that is privileged at law. It is not intended for transmission to, or receipt by, any unauthorized persons. If you have received this electronic mail transmission in error, please delete it from your system without copying it, and notify the sender by reply e-mail, so that our address record can be corrected.
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