on bb(pre OS 5)
home-security-general
scroll down to Services, mark the line below "desktop[s.....]
press menu key: regenerate encrypt key

os 5:
home options security information
mark the line with Desktop again
see above



Am 13.07.2010 um 19:37 schrieb "Moller, Doreen" <[email protected]>:

> how to you do that? so sorry? I tried moving the user to an BES and still 
> same issue.
>  
> Doreen Moller
> Global Mobility Services 
> 908-473-3627 
> mobility.merck.com
> 
> 
>  
> 
> From: [email protected] 
> [mailto:[email protected]] On Behalf Of Guido Strucksberg
> Sent: Tuesday, July 13, 2010 12:53 PM
> To: A list for BES Admin's to discuss issues,etc.
> Subject: Re: [Bes-admins] Test receipt on BB
> 
> just recreate the encryption key
> 
> 
> 
> Am 13.07.2010 um 17:14 schrieb "Moller, Doreen" <[email protected]>:
> 
>> he can send and browse and I did check folder redirection. thanks
>>  
>> Doreen Moller
>> Global Mobility Services 
>> 908-473-3627 
>> mobility.merck.com
>> 
>> 
>>  
>> 
>> From: [email protected] 
>> [mailto:[email protected]] On Behalf Of Jonathan Evenden
>> Sent: Tuesday, July 13, 2010 11:20 AM
>> To: A list for BES Admin's to discuss issues,etc.
>> Subject: Re: [Bes-admins] Test receipt on BB
>> 
>> Dumb question, but had this happen multiple times. Is folder redirection 
>> enabled for Inbox for the user? I had a device get this setting “unset” 
>> several times and the user stopped getting email completely. Can the user 
>> send email and browse the web from the phone?
>> 
>> 
>> -- 
>> Jonathan Evenden
>> Director of IT Consulting
>> MCP - Microsoft Certified Professional
>> TNTMAX, LLC.
>> Technology Solutions by Design
>> 010101000100111001010100011011010110000101111000
>> (201) 891-8686 Main
>> (201) 891-4672 Fax
>> 
>> 
>> [email protected]
>> 253 Madison Ave, Wyckoff, NJ 07481
>> 
>> http://www.tntmax.com
>> __________________________________________________________________
>> NOTICE OF CONFIDENTIALITY
>> 
>> 
>> The information contained in this transmission is confidential and may be 
>> privileged and/or contain confidential information that is legally protected 
>> by
>> state and federal law. This information is intended only for the use of the 
>> individual or organization to whom it is addressed. If it is not meant for 
>> you please notify the sender immediately by telephone so arrangements may be 
>>    made to return the documents or destroy them. Use, disclosure, 
>> distribution or copying of documents transmitted to you in error is strictly 
>> prohibited.  Thank you.
>> 
>> 
>> From: [email protected] 
>> [mailto:[email protected]] On Behalf Of Remzi Semsettin 
>> Turer
>> Sent: Tuesday, July 13, 2010 11:00 AM
>> To: A list for BES Admin's to discuss issues,etc.
>> Subject: Re: [Bes-admins] Test receipt on BB
>> 
>> 
>> While you can do it without wipe, it can cause headaches at times, more 
>> problems than it solves. The proper way is always do a security wipe first. 
>> Most of the critical data, like PIM, bookmarks, etc. is backed up by BES 
>> anyways. Before wipe, of course ensure there is no documents or other data 
>> saved on the device, back them up first.
>> 
>> 
>> On 10-07-13 10:53 AM, "Moller, Doreen" <[email protected]> wrote:
>> 
>> no he is not getting anything at all. If I have him do a new enterprise 
>> activation without wiping first, is that safe? or will he end up with 
>> duplicates, should he wipe first?
>> 
>> Doreen Moller
>> Global Mobility Services 
>> 908-473-3627 
>> mobility.merck.com <http://mobility.merck.com/>  
>> 
>>  
>> 
>> From: [email protected] 
>> [mailto:[email protected]] On Behalf Of Kamerman, Sol
>> Sent: Tuesday, July 13, 2010 10:45 AM
>> To: A list for BES Admin's to discuss issues, etc.
>> Subject: Re: [Bes-admins] Test receipt on BB
>> 
>> Spam Filter?
>>  
>> 
>> From: [email protected] 
>> [mailto:[email protected]] On Behalf Of Moller, Doreen
>> Sent: Tuesday, July 13, 2010 10:28 AM
>> To: A list for BES Admin's to discuss issues, etc.
>> Subject: Re: [Bes-admins] Test receipt on BB
>> 
>> I sent a test msg with the <confirm> and got back notification message was 
>> delivered to the device, yet the user never received it. Any ideas? 
>> 
>> 
>> Doreen Moller
>> Global Mobility Services 
>> 908-473-3627 
>> mobility.merck.com <http://mobility.merck.com/>  
>> 
>> 
>> 
>> 
>>  
>> 
>> 
>> From: [email protected] 
>> [mailto:[email protected]] On Behalf Of Cole, Brandon T.
>> Sent: Tuesday, July 13, 2010 9:18 AM
>> To: A list for BES Admin's to discuss issues,etc.
>> Subject: Re: [Bes-admins] Test receipt on BB
>> 
>> <confirm>
>> 
>>  
>> Brandon T. Cole
>> Technology Support Specialist
>> Shumaker, Loop & Kendrick, LLP
>> 1000 Jackson Street
>> Toledo, Ohio 43604-5573
>> 419.241.9000
>> 419.321.1228 direct
>> 419.241.6894 fax
>> [email protected]
>> www.slk-law.com <http://www.slk-law.com/>  
>> 
>> Confidentiality Statement: This electronic message contains information from 
>> the law firm of Shumaker, Loop & Kendrick, LLP, and may be confidential or 
>> privileged. The information is intended to be for the use of the individual 
>> or entity named above. If you are not the intended recipient, be aware that 
>> any disclosure, copying, distribution or use of the contents of this message 
>> is prohibited. If you have received this electronic message in error, please 
>> notify the sender immediately by reply e-mail or telephone 800.444.6659.
>> 
>> From: [email protected] 
>> [mailto:[email protected]] On Behalf Of Moller, Doreen
>> Sent: Tuesday, July 13, 2010 9:12 AM
>> To: A list for BES Admin's to discuss issues,etc.
>> Subject: [Bes-admins] Test receipt on BB
>> Guys can you remind me of the command to put in subject to confirm receipt 
>> of test email on device, is it <receive>? 
>> 
>> Doreen Moller
>> Global Mobility Services 
>> 908-473-3627
>> 
>> Notice:  This e-mail message, together with any attachments, contains
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> 
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