We had this happen recently on quite a few new Curves from Sprint and Verizon. It turned out to be an issue with the installed OS on the phone. Once we upgraded the OS on the phone, the issue went away on that particular phone.
Everything was fine on the swap. Only when we did the BES activation did it start rebooting endlessly. RIM contact through Sprint said it's a known issue and happens when it gets the IT Policy and/or when Content Encryption activates on the phone. Scott Greene Network Administrator Valued Services, LLC O- 423.308.7157 M- 423.933.7952 E- [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Friday, July 23, 2010 4:03 PM To: A list for BES Admin's to discuss issues,etc. Subject: [Bes-admins] Curve 8530 Stuck in Perpetual Boot Cycle Hey All, So this is a weird one, I might have to call for help as a few of us are simply stuck on stupid on this one. New BES user, new phone (Curve 8530 - Verizon). When we tried to activate him the first time (email and password set in Enterprise Activation), we had a message come up stating (totally paraphrased...) "An email account has already been configured on this device. You will need to wipe the device first". We clicked Yes, phone went through activation process then a message came up saying the device will need to be rebooted. Okay we thought... The BB is now booting in a perpetual loop - hourglass...progress bar (reboot), rinse and repeat ad nauseam. Of course at this time we assumed it was a Verizon issue, so we had him take it in and low and behold...Verizon gives him a new phone for us to destroy err, activate again. We did the same process again with the same results on a new device. So now I'm really really curious as to what might be transpiring. Have you had this issue before? The part that gets me is the message immediately received after sending the EA activation out from the phone...(of course we never wrote it down...) "Be the change you want to see in the world" - Mahatma Gandhi ____________________________________________________ Mark Eggan | ITS Help Desk | (707) 259 -8142 Information Systems Specialist II P Please consider your environmental responsibility before printing this e-mail -- This message has been scanned for viruses and dangerous content by MailScanner <http://www.mailscanner.info/> , and is believed to be clean.
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