Perfect Diane. That was the fix. Weird though, should I keep this disabled in our default IT Policy? I don't like to change the default IT Policy :(
Thank you, Mark x8142 Please consider your environmental responsibility before printing this e-mail -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Friday, July 23, 2010 1:18 PM To: [email protected] Subject: Re: [Bes-admins] Curve 8530 Stuck in Perpetual Boot Cycle Diane: Downloading this now, this is EXACTLY what is going on! I will follow up later. Thank you, Mark x8142 Please consider your environmental responsibility before printing this e-mail -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Reardon, Diane Sent: Friday, July 23, 2010 1:08 PM To: '[email protected]' Subject: Re: [Bes-admins] Curve 8530 Stuck in Perpetual Boot Cycle Yes. It is due to memory cleaning being enabled on the BES. There is a work around. (I am keying this in from memory) Go to www.vzam.net/blackberry and go to the 8530 BB and there is a quick link above the software download that fixes it with the BB attached via USB and it goes thru a DOS exe. ------Original Message------ From: Eggan, Mark To: BES Admins ReplyTo: BES Admins Subject: [Bes-admins] Curve 8530 Stuck in Perpetual Boot Cycle Sent: Jul 23, 2010 4:02 PM Hey All, So this is a weird one, I might have to call for help as a few of us are simply stuck on stupid on this one. New BES user, new phone (Curve 8530 – Verizon). When we tried to activate him the first time (email and password set in Enterprise Activation), we had a message come up stating (totally paraphrased…) “An email account has already been configured on this device. You will need to wipe the device first”. We clicked Yes, phone went through activation process then a message came up saying the device will need to be rebooted. Okay we thought… The BB is now booting in a perpetual loop – hourglass…progress bar (reboot), rinse and repeat ad nauseam. Of course at this time we assumed it was a Verizon issue, so we had him take it in and low and behold…Verizon gives him a new phone for us to destroy err, activate again. We did the same process again with the same results on a new device. So now I’m really really curious as to what might be transpiring. Have you had this issue before? The part that gets me is the message immediately received after sending the EA activation out from the phone…(of course we never wrote it down…) “Be the change you want to see in the world" - Mahatma Gandhi ____________________________________________________ Mark Eggan | ITS Help Desk | (707) 259 -8142 Information Systems Specialist II PPlease consider yourenvironmental responsibility before printing this e-mail Diane ~~~~~~~~~~~~~ Sent via BlackBerry _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com
