Delete him has a BES user and also delete all his BES info (1 option) and then re-add him and reactivate. It will pull all his old email up to whatever your setting is..
________________________________ From: [email protected] [[email protected]] On Behalf Of Wes Harper [[email protected]] Sent: Wednesday, September 01, 2010 6:02 PM To: '[email protected]' Subject: [Bes-admins] Synching email/calendar after getting a new phone Had a user get a new phone today. Went through the process of sending a new activation code and he re-activated on the new phone. He’s complaining that only “new” email or calendar entries are synching to his phone and he can’t see anything from before the activation this morning. Is there any way to synch items that existed previously? [cid:[email protected]] Wes Harper Network Administrator Pioneer Telephone Cooperative, Inc [email protected] *************************** This email message and any files transmitted with it are intended solely for the use of the individual or entity for whom it is addressed. It may contain confidential and privileged information. If you are not the intended recipient, please contact the sender and destroy all paper and electronic copies of this message and its contents. Any unauthorized review, use, disclosure or distribution of this email or any file attachments is strictly prohibited.
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