Excellent insight! Thanks again Mo
From: [email protected] [mailto:[email protected]] On Behalf Of Linares, Mo A Sent: Friday, January 28, 2011 9:36 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] OTA Updating and Best Policies I hear ya - it could become a mess - Your best bet will be definitely to use software policies and assign application control policies - you may want to look at the unlisted application standard or the one for standard required (it automatically installs the app) or standard optional (let the user decide when to install it - icon on bb home screen) And of course you can always create your own custom control policies and applied them to software configurations and then apply the software config to users or groups - One thing to keep in mind is that if you have an IT Policy that prevents an action that you have enabled under the control policy then the IT policy will override this setting - I found that out the hard way - I had an IT policy to disallow external connections then I had a control policy for a certain application to allow external connection - well, the app never got installed due to the IT policy overriding this setting - From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Friday, January 28, 2011 12:02 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] OTA Updating and Best Policies Thanks for the reply Mo. Well, we have groups - however haven't looked into the Software Policy Only option, I will check that out today/this weekend! As far as users doing their own update, I would only be leary on two counts...one) Users cannot be responsible for something like doing an update, the only way (without opening up policy) is to have them install software and perform the update. Invariably something will get lost, a backup wont get done, they will checkmark the box to wipe everything (bye bye wedding pictures, pictures of the baby etc) and get pissed at ITS due to their incompetence. So do we hold those folks hands? Do we open up and start to support multiple levels of operating systems? I suppose I just adhere to a loosely written policy and just tell users to stop looking at the icon flashing. Don't open Pandoras Box! My rant for the day, thanks for listening...Enjoy the Superbowl next weekend! From: [email protected] [mailto:[email protected]] On Behalf Of Linares, Mo A Sent: Friday, January 28, 2011 8:27 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] OTA Updating and Best Policies Hi, Have you look into creating groups - one for company owned, another one for individual owned - Assign the software policy only to the company owned group. Have you look at the web desktop for those users who may want to do the updates themselves (that is if you have bes 5 and later) From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Friday, January 28, 2011 11:17 AM To: A list for BES Admin's to discuss issues,etc. Subject: [Bes-admins] OTA Updating and Best Policies Hello all, We have about 150 users in Exchange/BES environment. About 130 of those devices are not Corporate owned. When an individual gets an OTA update (Options - Advanced Options - Wireless Update) our BES is blocking the ability to do this. Works great for those Corporate owned folks, however those devices that are owned by the individual, I seem to be visiting a lot because they want / need the latest update, or they are just bothered of seeing the desktop icon that says update available. With this said, I know that my options could be to allow the updating of personal devices, however how would you do this? Users would have different platforms making troubleshooting a pain. Is there a way to completely hide the icon (by policy) that appears on the BBs desktop and also suppress the Wireless Update portion as mentioned above? Thanks in advance... Mark Eggan | ITS Help Desk / Mobile Messaging | Information Systems Specialist II (707) 259 -8142 P Please consider the environment before printing this message. This message may contain confidential and privileged information. If it has been sent to you in error, please reply to advise the sender of the error and then immediately delete this message. Please visit www.bakermckenzie.com/disclaimers for other important information concerning this message.
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