Yasar, It sounds like BES can't communicate with the device. Have you verified that your connection to RIM is up?
Is this BES 5? Is it a new install or conversion from BES to BES express. If BES 5, the sync service is usually set to manual as it is controlled by the controller service for HA on start and stop. Did you install as a standalone or primary for HA pair? You typically don't see the ETP.dat message as it will disappear when BES see it and re-routes back with verification to the device. Make sure anti virus or spam or mail rules is not blocking or redirecting the ETP.dat. What is the device showing? Error? Or Timeout? Also, Is this account provisioned correctly for enterprise through the carrier and the account enabled for external services for BES? Was the device used prior to activation on another BES and was it wiped prior to activation? Does BES have proper access to your mail environment and mail files? Activations can break in many places. Thanks - Stefan Thanks, Stefan -----Original Message----- From: Yasar Er <[email protected]> Sender: [email protected] Date: Mon, 7 Feb 2011 17:33:23 To: A list for BES Admin's to discuss issues,etc.<[email protected]> Reply-To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Subject: [Bes-admins] Cannot activate _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com
