I would check the version of the COD file(s). Verify that the COD is updated on 
both Exchange and BES server. 

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Art Alexion
Sent: Tuesday, May 24, 2011 9:16 AM
To: BES List
Subject: [Bes-admins] Duplicate deleted items

I have a BB user who is experiencing symptoms in Outlook.  Mail that he reads 
and deletes in Outlook is showing up duplicated in his deleted items folder, 
one read, one unread.  Mail that he reads and deletes on his Blackberry only 
appears once in the deleted items folder, read.

I have Googled this and the problem seems to be shared by others, but without a 
useful solution.

The problem seems to coincide with moving this user over to BES 5.0.3 from 4.1.7

The problem does not seem to be affecting other users.

I really don't care so much about this individual user's problem, because it 
only occurs in deleted items, but I am concerned that it may be a symptom of a 
larger infrastructure problem.

--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group Resources for Human 
Development [cid:94F11F35-93A4-4E17-B0C5-CB83BF58D8F9]


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