As mentioned in another thread a while ago, the list of unconfirmed bugs are starting to get pretty huge and I'm starting to get a bit worried if no one at Logitech looks as these.
So some questions: 1. How do we handle bugs that really should be support issues ? I have permission to change unconfirmed bugs status to NEW or ASSIGNED but none of them seems appropriate for stuff that should be handled by the support staff ? I'd really just like to ask the reporter to contact support and get rid of them from the list so it's easier to do a search that only includes unconfirmed bugs that haven't been looked at yet. 2. How do we handle unconfirmed bugs that have been assigned to Logitech employees, can these just be ignored by community resources confirming bugs ? I thought the idea was that Logitech developers shouldn't be bothered with bugs until they are confirmed, but I suppose they might just be helping the QA team to confirm bugs in these cases ? Or is this some indication that the confirm process doesn't work ? 3. Is there anyone at Logitech that have the time to go through the unconfirmed bugs and try to confirm them or is this totally up to the community and Logitech will only focus on its internal testing ? I'm asking since there are number of bugs with severity "Critical" and "Blocker" that has been unconfirmed for months. If there is no one at Logitech that at least have the time to go through those that are "Critical" and "Blocker" it feels like we are ignoring users with big problems. 4. Since the list of unconfirmed bugs seems to be pretty huge, I'm a bit worried that the community isn't able to handle the confirmation process and in that case it kind of feels like it might be better to ask users with problem to contact Logitech support than asking them to register a bug for a problem they have. If they just register a bug and it just stays unconfirmed, it kind of feels like none is taking their problem seriously. In this case it would probably be better if they contacted the support staff that could register a confirmed bug for them with all the information needed. Would it be better if we asked users to contact Logitech support when they find bugs which no senior member can easily confirm immediately ? As a community member, my spare time is limited, which means that I can't justify spending time confirming bugs that I can't easily confirm without totally reconfiguring my setup or re-tagging my music. The situation might have been differently if the Logitech test team was more visible on these forums, so it at least felt like someone appreciated what I did, but this isn't the case at the moment. I'm guessing the reason is that they need to focus on their internal testing with the limited number of resources they probably have access to. To any senior member reading this post: - If you like to help finding duplicates, go though the unconfirmed list and add comments with a link in any bugs that you feel is a duplicate of some other bug. If anyone knows that there is some special syntax we should use for marking duplicates, please let us know. - If you like to help confirming but don't have permission to confirm bugs, could you at least go through the bugs you want to confirm and add a comment in those you have reproduced in your own setup. This way, those of us with confirm permissions, can focus on verifying that the bugs have enough information and don't have to spend time reproducing them. - If you like to help and want to get confirm permission, continue reading in this thread: http://forums.slimdevices.com/showthread.php?p=505545#post505545 The current list of unconfirmed bugs can be found here: http://bugs.slimdevices.com/buglist.cgi?query_format=advanced&bug_status=UNCONFIRMED The bug process can be found here: http://forums.slimdevices.com/showthread.php?t=74846 (There is an incorrect https link in the bug process post by the way, so maybe someone with permission could correct that to a http link) I suspect that if all senior members would go through this list and confirm one or a few bugs each we could shrink the list of unconfirmed bugs pretty fast. -- erland Erland Isaksson ('My homepage' (http://erland.isaksson.info)) (Developer of 'many plugins/applets' (http://wiki.slimdevices.com/index.php/User:Erland). If my answer helped you and you like to encourage future presence on this forum and/or third party plugin/applet development, 'donations are always appreciated' (http://erland.isaksson.info/donate)) ------------------------------------------------------------------------ erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=80856 _______________________________________________ beta mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/beta
