If I was a user who had gone to the bother of raising a bug, I'd be a bit miffed if I didn't get a response within say a couple of weeks. Even if it was an auto-reply "we acknowledge the receipt of your bug report, thank you".
I wonder what the process is for support calls - how many calls are closed through telling the user that their issue is a (known/new) bug. Do support raise bugs when users report problems - are they confirmed by support? Support may be overwhelmed, but that's to be expected when there are 2615 open bug reports against the product (1738 if you ignore trivial and enhancement requests). That's an indication that there are problems that people will be experiencing and thus continually calling support about. Fix some bugs, and there may be be less support calls. _______________________________________________ beta mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/beta
