I've gone through a number of DSL providers. Even paying a super premium for non-login accounts, highest speed possible, 128 IPs, and premium support.
They have been good, but as with anything, it's when problems arise that I have experienced major issues. I started with DSL.ca, which was bought out by WizNet.ca, blah, blah, which was bought by Primus. Apparently, Bell audited their lines, saw that mine had no "paper work" and pulled the plug. I was down for 5 days and lost a significant contract because of it. I ended up cancelling everything and moving to a data center for my important stuff. The support staff were useless... completely at the mercy of Bell apparently. I was getting tired of paying Bell for basic services so a few months back, Primus sent me a great package offer of telephone, Long Distance and DSL which I couldn't pass up. I signed up. Within a week or two, my telephone line was switched over to Primus. But getting DSL was painful. After several weeks of playing games on the phone with Primus including everything getting 'accidently disconnected' for over a day, I cancelled the installation before it was all complete. Again, support staff useless... blaming it on Bell again... What I found in all of these cases was that I wasn't dealing with the company in charge. Clearly, it didn't matter how great a company it was that you cut the cheque to, Bell was ultimately in charge and every support issue they pushed to Bell took VERY long to get resolved (days). I constantly ran into excuses upon excuses indicating that it was Bell at fault or that they were working on fixing it. I do think both parties are at fault for the mess created. I have never had a good experience with Bell directly or indirectly. No matter who I paid. I signed up with Rogers last week. Both Home Phone and High-Speed. I called, they gave me great pricing, packages, promos... They scheduled an install within 3 days, I called to make a minor alteration to what I ordered and they said they'd be there in the morning instead (less than 12 hours ordering). They did a complete cable install (from the pole). Hooked up my high-speed AND Home Phone... I had a minor problem, someone was there to fix it in the afternoon... and it has been working without a problem since. Great service. Great speeds. Support has been quick. Similarly, a friend had a truck scrape the wall of the building he was in, and it ripped off all the lines on the side. Rogers was there in the morning fixing it. Bell took 3 days plus a weekend. In my view, I think Roger's technical staffing is far better than any that I have experienced. And that alone, is worth switching to them. Performance wise, it's the fastest I've ever seen thus far. Regards, Chuck M -----Original Message----- From: Keith Major | Aquarius Telecom Inc. [mailto:[EMAIL PROTECTED] Sent: November-21-07 9:41 PM To: [email protected] Subject: [biz] Bell Internet Traffic Shaping Looks like the rodents at Bell are gnawing on the internet service. Last week, I visited a neighbour to look at their computer and found the Bell internet performance quite poor; some images/pages not loading and streaming video was poor and choppy. I found it strange that they were getting over 2.4 megs download on the HYPERLINK "http://www.speakeasy.net/speedtest/"http://www.speakeasy.net/speedtest/ speakeasy speed test and the actual web surfing experience on their new computer was poor. At home, I have a 4 meg account, and started noticing similar things Monday evening. I did a speed test and found something interesting. Whilst the speed test is underway, I can see the speed increase to 3 megs then drop down to under 1.6 megs - similar to a driving instructor slowing the student driver during a lesson (they have their own brake pedal on the passenger side) followed by an increase in speed again. Upload speed in all tests remain constant above 660kbps. My goal is to leave Bell completely at this point so, Bell resellers will not be considered. Does anyone have suggestions/recommendations for residential DSL service? Thanks, Keith No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.1/1141 - Release Date: 20/11/2007 11:34 AM --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
