I second this David, I have clients on rogers that can not access there emails using webmail on my servers because rogers blocks there ports. A quick port scan on there end confirms this. It took me some time to figure out what was going on, after I design there site complete the job I get complaints that they can not access there emails from home. This only happens with rogers and 4 clients later with the same problem, lead to the port scan. I do not know how wide spread this is but it happens in the north end here.
On a side note I had 2 friends contact me for help, because rogers disconnected there service stating that they had a virus on there computer and they will not re-activate it until the virus was removed. This caused a problem for them because they could not download a new virus detector or upgrade there current software without being connected to the internet. I must say I had my first cell phone in 1997 from rogers and that was not fun, lots of billing issues and crazy customer service. I lasted one year before canceling. I have not had any service / products from rogers since then. I see not much has changed in 10 years. On Nov 22, 2007 6:54 AM, David Cook <[EMAIL PROTECTED]> wrote: > I, on the other hand, have had major issues with Rogers and found their > support staff to be useless. Any client on their "99." Network randomly > loses routing to my servers for days at a time but they can get to other > places on the internet just fine. If you fish around a bit they will find > other places on the internet they can't get to but I look pretty stupid to > my clients trying to tell them it is Rogers problem when to them, I'm the > only place they can't get to. > > I think their speed is great but when something goes wrong they have > extremely poor ability to support their products. (Opinion based on many > more issues than just the one above). > > I personally have been on Sentex DSL for about 8 years now. Also had good > luck with clients on Execulink. Although they have not been perfect, they > have been quite good over that time. ... and in this market, "good" is > very > complimentary. > > - dbc. > > -----Original Message----- > From: Chuck Mariotti [mailto:[EMAIL PROTECTED] > Sent: November-21-07 10:56 PM > To: 'Keith Major | Aquarius Telecom Inc.'; '[email protected]' > Subject: RE: [biz] Bell Internet Traffic Shaping > > I've gone through a number of DSL providers. Even paying a super premium > for > non-login accounts, highest speed possible, 128 IPs, and premium support. > > They have been good, but as with anything, it's when problems arise that I > have experienced major issues. > > I started with DSL.ca, which was bought out by WizNet.ca, blah, blah, > which > was bought by Primus. Apparently, Bell audited their lines, saw that mine > had no "paper work" and pulled the plug. I was down for 5 days and lost a > significant contract because of it. I ended up cancelling everything and > moving to a data center for my important stuff. The support staff were > useless... completely at the mercy of Bell apparently. > > I was getting tired of paying Bell for basic services so a few months > back, > Primus sent me a great package offer of telephone, Long Distance and DSL > which I couldn't pass up. I signed up. Within a week or two, my telephone > line was switched over to Primus. But getting DSL was painful. After > several > weeks of playing games on the phone with Primus including everything > getting > 'accidently disconnected' for over a day, I cancelled the installation > before it was all complete. Again, support staff useless... blaming it on > Bell again... > > What I found in all of these cases was that I wasn't dealing with the > company in charge. Clearly, it didn't matter how great a company it was > that > you cut the cheque to, Bell was ultimately in charge and every support > issue > they pushed to Bell took VERY long to get resolved (days). I constantly > ran > into excuses upon excuses indicating that it was Bell at fault or that > they > were working on fixing it. I do think both parties are at fault for the > mess > created. > > I have never had a good experience with Bell directly or indirectly. No > matter who I paid. > > I signed up with Rogers last week. Both Home Phone and High-Speed. I > called, > they gave me great pricing, packages, promos... They scheduled an install > within 3 days, I called to make a minor alteration to what I ordered and > they said they'd be there in the morning instead (less than 12 hours > ordering). They did a complete cable install (from the pole). Hooked up my > high-speed AND Home Phone... I had a minor problem, someone was there to > fix > it in the afternoon... and it has been working without a problem since. > Great service. Great speeds. Support has been quick. > > Similarly, a friend had a truck scrape the wall of the building he was in, > and it ripped off all the lines on the side. Rogers was there in the > morning > fixing it. Bell took 3 days plus a weekend. > > In my view, I think Roger's technical staffing is far better than any that > I > have experienced. And that alone, is worth switching to them. Performance > wise, it's the fastest I've ever seen thus far. > > Regards, > > Chuck M > > > > -----Original Message----- > From: Keith Major | Aquarius Telecom Inc. [mailto:[EMAIL PROTECTED] > Sent: November-21-07 9:41 PM > To: [email protected] > Subject: [biz] Bell Internet Traffic Shaping > > Looks like the rodents at Bell are gnawing on the internet service. > > > > Last week, I visited a neighbour to look at their computer and found the > Bell internet performance quite poor; some images/pages not loading and > streaming video was poor and choppy. I found it strange that they were > getting over 2.4 megs download on the HYPERLINK > "http://www.speakeasy.net/speedtest/"http://www.speakeasy.net/speedtest/ > speakeasy speed test and the actual web surfing experience on their new > computer was poor. > > > > At home, I have a 4 meg account, and started noticing similar things > Monday > evening. I did a speed test and found something interesting. Whilst the > speed test is underway, I can see the speed increase to 3 megs then drop > down to under 1.6 megs - similar to a driving instructor slowing the > student > driver during a lesson (they have their own brake pedal on the passenger > side) followed by an increase in speed again. Upload speed in all tests > remain constant above 660kbps. > > > > My goal is to leave Bell completely at this point so, Bell resellers will > not be considered. > > > > Does anyone have suggestions/recommendations for residential DSL service? > > > > Thanks, > > > > Keith > > > > > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.503 / Virus Database: 269.16.1/1141 - Release Date: > 20/11/2007 > 11:34 AM > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > -- 416 Solutions Office: 416-850-2603 Toll free: 877-318-6489 www.416solutions.com
