Chuck,
Your a brave man to go to Rogers Home Phone. I've had bad experiences
with both Bel & Rogers, but Rogers being the worst. I have noticed that
lately Rogers service response has improved, but at least in our area
Home Phone outages happen all the time. I know 3 different people with
it all in different areas and all 3 have had an outage in the last month
(none at the same time). The longest lasting 36 hours, the shortest 6.
So Rogers will not in a long time get me to give up my one l line over
copper, it has never not had a dialtone.
I don't trust either of them, so I use both for redundancy. And like you
Chuck I did the DSL.ca/DataVault -> Wiznet dance, geez those guys at
WizNet.... don't get me started. The DSL.ca/DataVault guys were
knowledgeable but invested too much to make it work.
I must say that when it comes to VOIP, Rogers network seems to
consistently give better quality with as many as 5 simultaneous G.711
calls, but it has more outages the the Bell network. Now the issue I
have with the Bell network is the regular reregistration of the DSL
modem, which will drop what ever traffic is running on it (happens at
least once a day). So I just make sure the default route for voip is via
Rogers and everything else on Bell. For my colo, PEER1 at 151 never had
an issue since being there.
My 2cents.
Mike
Chuck Mariotti wrote:
I've gone through a number of DSL providers. Even paying a super premium for
non-login accounts, highest speed possible, 128 IPs, and premium support.
They have been good, but as with anything, it's when problems arise that I have
experienced major issues.
I started with DSL.ca, which was bought out by WizNet.ca, blah, blah, which was bought
by Primus. Apparently, Bell audited their lines, saw that mine had no "paper
work" and pulled the plug. I was down for 5 days and lost a significant contract
because of it. I ended up cancelling everything and moving to a data center for my
important stuff. The support staff were useless... completely at the mercy of Bell
apparently.
I was getting tired of paying Bell for basic services so a few months back,
Primus sent me a great package offer of telephone, Long Distance and DSL which
I couldn't pass up. I signed up. Within a week or two, my telephone line was
switched over to Primus. But getting DSL was painful. After several weeks of
playing games on the phone with Primus including everything getting 'accidently
disconnected' for over a day, I cancelled the installation before it was all
complete. Again, support staff useless... blaming it on Bell again...
What I found in all of these cases was that I wasn't dealing with the company
in charge. Clearly, it didn't matter how great a company it was that you cut
the cheque to, Bell was ultimately in charge and every support issue they
pushed to Bell took VERY long to get resolved (days). I constantly ran into
excuses upon excuses indicating that it was Bell at fault or that they were
working on fixing it. I do think both parties are at fault for the mess created.
I have never had a good experience with Bell directly or indirectly. No matter
who I paid.
I signed up with Rogers last week. Both Home Phone and High-Speed. I called,
they gave me great pricing, packages, promos... They scheduled an install
within 3 days, I called to make a minor alteration to what I ordered and they
said they'd be there in the morning instead (less than 12 hours ordering). They
did a complete cable install (from the pole). Hooked up my high-speed AND Home
Phone... I had a minor problem, someone was there to fix it in the afternoon...
and it has been working without a problem since. Great service. Great speeds.
Support has been quick.
Similarly, a friend had a truck scrape the wall of the building he was in, and
it ripped off all the lines on the side. Rogers was there in the morning fixing
it. Bell took 3 days plus a weekend.
In my view, I think Roger's technical staffing is far better than any that I
have experienced. And that alone, is worth switching to them. Performance wise,
it's the fastest I've ever seen thus far.
Regards,
Chuck M
-----Original Message-----
From: Keith Major | Aquarius Telecom Inc. [mailto:[EMAIL PROTECTED]
Sent: November-21-07 9:41 PM
To: [email protected]
Subject: [biz] Bell Internet Traffic Shaping
Looks like the rodents at Bell are gnawing on the internet service.
Last week, I visited a neighbour to look at their computer and found the
Bell internet performance quite poor; some images/pages not loading and
streaming video was poor and choppy. I found it strange that they were
getting over 2.4 megs download on the HYPERLINK
"http://www.speakeasy.net/speedtest/"http://www.speakeasy.net/speedtest/
speakeasy speed test and the actual web surfing experience on their new
computer was poor.
At home, I have a 4 meg account, and started noticing similar things Monday
evening. I did a speed test and found something interesting. Whilst the
speed test is underway, I can see the speed increase to 3 megs then drop
down to under 1.6 megs - similar to a driving instructor slowing the student
driver during a lesson (they have their own brake pedal on the passenger
side) followed by an increase in speed again. Upload speed in all tests
remain constant above 660kbps.
My goal is to leave Bell completely at this point so, Bell resellers will
not be considered.
Does anyone have suggestions/recommendations for residential DSL service?
Thanks,
Keith
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