Hi Christopher, I can address both your queries.
First, there should be an access telephone number you can reach that will allow you to contact them, toll free in your particular country, or, at least, you can access their support site, and find out the telephone number for your country, in terms of obtaining customer support via telephone. Secondly, OEM does not mean pirated or illegal, it means original equipment manufacturer, and that just means that you received a scaled down version of the program, without all the technical manuals that normally accompany retail box versions of Windows. I also don't believe that they will ask you for your serial number, since you have an update issue. If you navigate around in the Windows update site, you will find that Windows updates are eligible for free technical support, whether you have an OEM version or a retail box version. I also confirmed this with a call of my own, when I experienced a similar version of the problem you are having. Unfortunately, I can't remember, off-hand, what the fix for it was, otherwise, I would write it up for you and send it over the list. Another thing you have going for you, is the fact that you are a blind individual, trying to access your computer, which, in and of itself, is difficult, and they will recognize that, so, if you wish, you can play this angle up, and they will send you out a tech support person if they can't resolve your problem over the telephone. What I really hope is that you have a broadband connection, so you can call them and access the internet at the same time, to save time and hassle, because if you can't try out the fix with them on the telephone, you'll have to wait another half hour on the queue, when and if you call back to tell them their fix didn't work. Smile. Regardless of what you decide to do, you can also resort to e-mail technical support, in which case, they will tell you the same thing, that Windows Update issues are a free ticket with customer support. Hope this helps you. Victor Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/[email protected]/ To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
